Is your Operations teams
ready for Revenue EDGE?

New for 20.3!
Get Wi-Fi Specialist Certification
with the EDGE Enablement Workshop

Is your Operations teams
ready for Revenue EDGE?

New for 20.3!
Get Wi-Fi Specialist Certification
with the EDGE Enablement Workshop

Calix Professional Services

Accelerate your time to market

Calix Professional Services help you reduce risk and accelerate the deployment of next generation solutions.

Overcome barriers to business transformation and offer the latest services faster than you ever thought possible.

 

Enablement
Services

 

Enablement Services provides you the automation tools, consulting, best practices, and quality guidance to help your team accelerate its readiness and start deploying networks and services faster.

Deployment
Services

 
Calix Deployment Services reduce risk, lower your operational costs, and accelerate project completion by taking on the complex task of designing and building your AXOS and traditional infrastructure, utilizing field proven best practices enabling you to deliver new and innovative services.

Software Customization and Integration Services

 

Calix Professional Services can provide you software development expertise to help you reinforce your brand, integrate and automate your network, and differentiate the subscriber experience 

Calix EDGE Enablement Professional Services

Core Professional Services to accelerate your
Revenue EDGE investment

Accelerate your premises installs

Deployment Enablement Services

Operationalize fast

EDGE Enablement
Workshop

Extend your brand

CommandIQ Personalization Service

Assure ongoing broadband QoS

Broadband Performance Testing

 

Enable your deployment teams on Revenue EDGE and Intelligent Access EDGE initiatives

Deployment Enablement Services for Premises and Access Implementation Project Success

 

Calix Deployment Enablement Services drive consistent, repeatable and high-quality execution of premises, access and central office installation and build-out projects. Field proven from over 5,000 successful engagements, Deployment Enablement Services help reduce repeat truck rolls on premises installations, inventory loss, and site revisits while ensuring overall quality.

Calix Deployment Enablement Services help service providers accelerate and streamline network and premises implementation projects with the following foundational offerings:

  • Calix Project Playbooks - Best practices and training for consistent and repeatable deployments
  • Calix MobilePRO App - An online information sharing tool for managing and documenting projects, inventory, and quality
  • Calix Quality Assessment Service - Quality Assessment expertise to keep deployments on time and on budget

Solutions for Premises Installations

 

NEW! The MobilePRO Express Premises Installation package

Start enjoying the benefits of the Deployment Enablement Services for premises installations at a fraction of the cost. MobilePRO Express Premises Installation package lets you get started with the MobilePRO app and real-time reporting in a low cost, low risk 3-month engagement.

Solutions for Access Deployment and Construction Projects

 

Improve productivity on access and central office deployments

Deployment Enablement Services for access implementations provides field proven automation tools and resources to improve the quality and ensure the success of your network transformation projects.

The most popular applications include:

  • Site Surveys and audits
  • Remote cabinet, electronics and fiber installations
  • Central office deployments
 

Quadro Communications accelerates home installations to own the subscriber experience with Calix Professional Services

Calix Deployment Enablement Services MobilePRO App is helping Quadro improve installation quality and subscriber experience in competitive markets.

With the new Express Premises Installation Package, they are improving the efficiency and consistency of their Internet, managed Wi-Fi, and voice services installations.

The package features a pre-configured MobilePRO App solution that provides Quadro field installers step-by-step guidance with fast and accurate documentation and validation of premises installation quality. Previous Calix Deployment Enablement Services customers have reduced the cost of their quality reviews by as much as 86 percent and eliminated 100 percent of the truck rolls involved in installation quality checks.

Calix Professional Services helps 3 Rivers Communications accelerate FTTH network deployments and improve efficiency

Calix Deployment Enablement Services empower field installers, construction teams, and contractors with best practices, training, tools, and quality assessment expertise to help streamline deployment projects and reduce inventory loss and site revisits.

 

“Calix Deployment Enablement Services are helping us better leverage our budget dollars by helping us increase productivity and allowing us to almost double the number of projects we can handle.”

--Ray Williamson, 3 Rivers network operations group

 
 

How would access to world-class networking expertise help you on your IP Transformation plans?

Calix Network Consulting Services

Empowers your team with the expertise to help you reach your business, technical and operational objectives.

Who can you turn to for guidance on your network challenges?

Calix Network Consulting Services empowers your team with the expertise to help you reach your business, technical and operational objectives.

The Calix Network Consulting approach is straightforward and proven, and has delivered immense value, particularly for service providers with limited staff or those lacking access to the technical expertise required to undertake a full network transformation project.

Calix Network Consulting experts provide insight, guidance and direction to help you develop your network strategy and implementation plans and improve the performance, reliability and robustness of your services.

 

HTC leverages Calix Network Consulting Services to prepare the network for exponential data growth

Calix Network Consulting Services added immediate value for HTC by quickly zeroing in on issues in the network that were creating bottlenecks and helping their network engineers correct them quickly to limit subscriber impact.

 

“You know, there's a term: trusted partner. And that's the way we really feel about Calix.”

--Jared Carson, Chief Operations Office for HTC

Are network capacity concerns keeping you awake at night?

Calix Network Capacity Assessment Service

Calix Services can help you track and analyze how your network is handling increasing subscriber traffic demand.

Working from home, distance learning, video conferencing, telemedicine, gaming and streaming entertainment are contributing to a traffic tsunami that has service providers more concerned than ever about capacity bottlenecks.

Calix Services Network Capacity Assessment Service combines actionable reporting with guidance from network experts to help you stay ahead of network capacity problems.

Calix Services continuously and securely collects traffic statistics from the uplinks and PON ports on your EXA system nodes and delivers weekly utilization reports that provide details on:

  • Peak port utilization and outlier events
  • PON and Uplink utilization summaries
  • Graphical views of top ports utilized and details with system, port, ONT count, provisioned bandwidth and traffic statistics

Calix Services will also lead periodic review sessions with your team to discuss report findings, traffic trends, and provide guidance and recommendations on alleviating and preventing capacity bottlenecks.

Customer Success Stories

Calix Professional Services reduce risk and accelerate the deployment of next generation networks. Our network consultants work with our customers closely to break down barriers and help them transform their networks and delight their customers.

 

Working with Calix Network Consulting Services has enabled HTC to move forward with a robust plan for network growth, confident that it is making the right decisions to meet evolving subscriber demands cost-effectively over the long term.

 

 

3 Rivers shares how they’re seeing increased productivity and deployment efficiencies provided by the Playbooks and MobilePRO App of the Calix Deployment Enablement Services. Find out how it’s changing their implementation approach to help accelerate their aggressive fiber-to-the-home build-out schedule.

 

Regional service provider Steelville Telephone Exchange (STE) has partnered with the Calix Professional Services team to accelerate an extensive upgrade to a GPON and Active Ethernet-ready network built on AXOS.

 

HCI has partnered with Calix Professional Services to accelerate network deployment and subscriber turn up. The Calix services team has helped CSPs reduce network transformation and subscriber turn up times by as much as 75 percent.

 

New updates with 20.3 release!

Calix EDGE Enablement Workshop

You've just decided to start offering whole home Wi-Fi or Revenue EDGE Suites and Services to your subscribers, but are your Customer Support and Field Technician teams ready? 

The EDGE Enablement Workshop enables you to develop and hone :

  • Your service delivery and service activation workflows with Calix Support Cloud and GigaFamily systems
  • Deployment, management and troubleshooting best practices of next generation Wi-Fi 6 and whole home Wi-Fi, Support Cloud, CommandIQ App, voice interfaces, and EDGE Suites
  • Technician confidence through onsite expert guidance in actual subscriber installs

New! The EDGE Enablement Workshop now includes the Wi-Fi Specialist exam and certification for up to 10 learners! View certification details here and contact your Calix Account Executive to get started today!

 
 

Liberty Communications cuts managed Wi-Fi installation times in half

Calix Professional Services helps Liberty Communications’ field installation team shorten premises deployment time, reduce repeat truck rolls, and upsell subscribers on the benefits of Managed Wi-Fi over the GigaCenter and GigaSpire systems with the EDGE Enablement Workshop.

 

Calix EDGE Enablement Workshop helps Consolidated Telcom with premises systems installations

Consolidated Telcom talks about the benefits the Calix EDGE Enablement Workshop had on their Managed Wi-Fi deployments.

 

We can help you avoid the CAF Testing Compliance Gap

Broadband Performance Testing Service

The CAF compliance gap occurs when service providers do not fully meet the speed and latency standards for their broadband services. The down side of not complying can impact your CAF monthly support by up to 25 percent! Calix can help you implement your broadband testing framework and ongoing testing to make sure you stay compliant. Components of the service include:​​

  • Implementation workshop on setting up your testing framework using Calix Support Cloud​
  • Regular periodic engagements where we run pre-tests and provide reporting and analysis to enable proactive visibility into performance results​
  • Report preparation support for regulatory compliance​

Contact Calix Professional Services to get started with the Broadband Performance Testing Service.

 

Broadband Performance Testing Service Accelerates WesTel Systems Towards CAF Compliance

Calix Broadband Performance Testing team provides WesTel regular testing framework advice and performance analysis to help make sure their network is providing an exceptional broadband Quality of Experience.

 

Key Lessons Learned in Implementing a CAF Testing Framework

Of course, your goal is to provide exceptional broadband performance for your subscribers, but the challenge is establishing a testing framework, reporting and associated processes that not only provides actionable insights into Quality of Service measures but also helps you stay on top of FCC compliance reporting. Hear from WesTel Systems and Calix Professional Services about:

  • FCC requirements that impact your testing framework implementation
  • Top lessons learned while setting up the broadband testing framework
  • The importance of proactively analyzing test results prepared by the Managed Services team
  • What process to build proactively to address issues that could impact ongoing FCC testing compliance
 
 

CommandIQ™ Personalization Service

Personalize the subscriber experience

Do you want to reinforce the value of your service and stay top-of-mind in the subscriber experience? Let Calix Services brand CommandIQ with your logo and color scheme.

Calix Services can modify the app for a more personalized experience for your subscribers. In addition, to better showcase your brand, we've increased the pages of the app where your logo is displayed. With CommandIQ Personalization Service, here’s what you can get!

  • App development - includes both Android and iOS versions
  • App update support
  • App Store Setup

Put the value of your brand in your subscriber’s hand

"We want to enable our customers to have the value they see in our brand in the palm of their hand. We made the app personal for us. We wanted to have our customers keep our brand top of mind.”

--Jason Wille, CMO Range 

 

Everything you need to accelerate your network deployments

Calix Deployment Services

Break through operational and technical challenges with purpose-built Professional Services offerings that help you effortlessly design and deploy your AXOS network, integrate it with your billing and operational workflows, and seamlessly migrate your subscribers.

  • Calix End-to-End Deployment Services: Complete end-to-end deployment services delivered by a highly trained technical team of Network and Field Services Engineers with a strong track record of successful network buildouts both domestically and internationally.
  • Accelerator Bundle–Plan and Deploy: A collection of discounted essential Calix services to help plan, deploy, and grow your network with the latest in best practices and quality assurance tools. Also includes an Education Subscription to help build technician proficiency on your Calix Intelligent Access EDGE and Revenue EDGE investment.
  • AXOS Sandbox Advisory Service: Real-time AXOS guidance from a Calix Network Engineer
  • Design, Turnup and Test: Let Calix design, configure, document and test your AXOS and traditional platforms with the latest best practices 
  • API Integration Workshop: Automate and optimize your service delivery and management workflows with help from a Calix API expert
  • GPON Migration Service: Design, turn-up and test, and rapidly migrate subscribers to your AXOS platform
  • AXOS Active Ethernet Migration Service:  Automate and streamline the transition of your ONT management and subscribers to your AXOS platform in one-fourth the time and at on-fourth the cost with guaranteed results
  • AXOS SMx Turn-up Service: Calix will install, turn-up and test your SMx application and make it ready for you to start using

Steelville accelerates massive infrastructure upgrades at record pace

“What is really important right now is reducing truck rolls, owning the Wi-Fi experience in the home, and providing great customer service. With the services, systems, and Cloud solutions that Calix has available to the service provider today, it made the choice easy forus and the whole package put together is really what made the difference.”

--Kevin Ancell, general manager, Steelville Telephone

Critical technology upgrades reduce trouble tickets, increase revenue, and improve subscriber experience

“They set guidelines, they set a schedule, they had an implementation timeline, and they beat it. They just went into battle and said this is what we need to do to win the war. Once they got their groove, they hit on all cylinders”

--Eric Votaw, CEO, Varcomm

Southern Montana Telephone enables improved operational efficiency & drives increased revenue

“If you’re ahead of the game, it’s way easier, so I felt that it would be better if we had the Calix E7-2s in place now, rather than later.”

--Jason Raymond, SMT

 

Find out how you can benefit from Calix Professional Services

Calix Professional Services portfolio covers the entire spectrum of deployment from network design, remote node specifications, central office and data center specifications, inside and outside plant equipment installation, as well as complete system configuration, service provisioning and testing. Let us help you transform your network!

 

Related Services

Managed Services Move from reactive break-fix problem solving to a proactive analytics-driven approach with Managed Services
Support Services Calix Support options align with your operational needs providing various tiers of access to technical support along with software updates to keep your Calix investment up to date
Education and Certification Arm your team with the essential knowledge and expertise to successfully deploy and run your next generation networks