Proactively solve subscriber impacting problems faster
Empower your operations team with network performance insight
Streamlined problem resolution
Integrated feature of Remote Monitoring Service
Great new features for 20.3 have been added to the Remote Monitoring Service, and our customers are calling them game changing. Enhancements to the Analytics and Reporting Portal and the RMS Intelligent Notifications include:
To help you better address the challenges you are facing with the current crisis and position you for the new operational normal, we’ve bundled the Remote Monitoring Service with the Network Capacity Assessment Service. This bundle includes the same great RMS features and network utilization reporting and guidance at no charge to help you address operational challenges remotely, efficiently, proactively and safely:
As a new integrated feature of the Remote Monitoring Service, a Customer Success Manager will help you accelerate your time to value. Their role leverages the extensive Calix knowledge base of operational best practices to enable rapid integration of the intelligent trouble notifications and alarm analytics and reporting made available by the Remote Monitoring Service.
Communication Service Providers are taking the necessary steps to protect their teams and their subscribers during the current crisis. Working remotely, troubleshooting remotely and performing maintenance activities at a safe distance is paramount to maintaining network availability. The Customer Success Manager works with CSPs like Coleman County to implement ways to get proactive, work remotely and stay safe.
BTC gets proactive with their operations by leveraging increased visibility using the Remote Monitoring Service and Calix Support Cloud. The notifications, analytics, and reporting work great together and gives BTC Operations groups an advantage with comprehensive visibility out to the subscriber premises and additional insight into what the subscriber is experiencing.
Calix Remote Monitoring Service helps Truestream get proactive with subscriber issues to help solve problems faster and fend off competition
Coleman County Telephone Cooperative address network issues faster with better visibility and actionable best practices.
“We've been able to proactively go out and prevent customer service calls, particularly in an afterhours or weekend on-call situation.”
--James Pelton, Coleman County Telephone Cooperative
Calix Remote Monitoring Service helps Valley Telecom innovate its operations through improved efficiency and reduced problem resolution time.
“We were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent”
-Tim Bowlby, Valley Telecom
CSPs are taking the necessary steps to protect their teams and their subscribers during the current crisis. Hear how Coleman County Telephone Cooperative is stepping up by getting more proactive, keeping subscribers connected to critical services.
The new Calix Remote Monitoring Service is a Managed Service offering that will help you prioritize issues impacting your network and help you go from reactive to proactive in supporting your subscribers.
Valley Telecom is radically innovating its operations with the Calix Remote Monitoring Service and starting to see the benefits of faster resolution time and improved operational efficiency.
See how to leverage the Calix Remote monitoring Service dashboard to develop incident mitigation and remediation strategirs to help resolve problems proactively and focus on activities to improve service uptime.