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Ready to accelerate your insight?

New! Remote Monitoring Service now
includes Customer Success Manager

Ready to accelerate your insight?

New! Remote Monitoring Service now
includes Customer Success Manager

Calix Managed Services

Having difficulty balancing progress and efficiency across all facets of your business?

Experience how expanded subscriber visibility and actionable analytics drive increased operational efficiency.

Enhanced Calix Remote Monitoring Service

Reduce technician intervention by up to 90 percent and resolve network issues up to 50 percent faster

Remote Monitoring Service Overview


Remote Monitoring Service Analytics and Reporting Portal


Rapid notification

Proactively solve subscriber impacting problems faster

  • Continuous 24x7 monitoring across your access network
  • Machine learning technology correlates alarms, filters extraneous events, and identifies critical issues
  • Intelligent and immediate incident notifications with problem location, severity and resolution paths

Alarm analytics

Empower your operations team with network performance insight

  • Web-based analytics and reporting portal provides actionable, at a glance views of alarms and incidents
  • Expanded contextual insights and historical trending into specific alarms from impacted platforms and devices
  • ONT Health Check and High Value Account modules provide proactive analysis of subscriber performance issues and a focus on named customers

Fast TAC handoff

Streamlined problem resolution

  • 'Quick link' in notifications allows customer streamlined access to Calix Technical Assistance Center (TAC) resources 
  • Incident context automatically passed to TAC provides additional insight into customer’s issue
  • TAC access to customer’s alarm and incident history enables more efficient problem handling and faster time to resolution

Operational Innovation Accelerated

Calix Customer Success Manager and Remote Monitoring Service combine forces to accelerate operational innovation

Calix Remote Monitoring Service customers get proactive with help from new Customer Success Manager

As a new integrated feature of the Remote Monitoring Service, a Customer Success Manager will help you accelerate your time to value. Their role leverages the extensive Calix knowledge base of operational best practices to enable rapid integration of the intelligent trouble notifications and alarm analytics and reporting made available by the Remote Monitoring Service.    


Three steps to operationalize a proactive remote monitoring strategy

The Calix Remote Monitoring Service and Calix Customer Success Manager can provide the foundation for service providers to gain better visibility into issues impacting subscriber experience and service availability and help you drive operational innovation.

Not sure what to get for that special operations team during the budget season? Look no further!

For a limited time through the end of the year, Calix Services is bundling the Essential Support with the Remote Monitoring Service.

Included in the bundle is:

  • Remote Monitoring Service
  • Essential Support discount
  • Remote Monitoring Success Manager
  • Access to streamlined and automated Technical Assistance Center (TAC) case creation

Customers that have Remote Monitoring Service find themselves better equipped to solve problems faster and be more self-sufficient and we pass that savings on to you. This is an ideal combination allowing you to proactively focus on improving subscriber experience while enabling the Calix TAC team richer visibility into your alarm history for faster analysis to help accelerate time to resolution on your support cases. 

Customer Success Stories

Calix Managed Services is an extension of your operating team, allowing you to scale your ability to improve the subscriber experience, reduce costs and accelerate your insights.



Calix Remote Monitoring Service helps Truestream get proactive with subscriber issues to help solve problems faster and fend off competition


Calix Remote Monitoring Service helps Valley Telecom innovate its operations through improved efficiency and reduced problem resolution time


Calix Remote Monitoring Service reduced the number of incidents that require technician intervention by 83 percent

“We were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent”

 -Tim Bowlby, Valley Telecom


Learn from customers and industry experts on the benefits of intelligent remote monitoring


Get Ready to Redefine Your Support Services with Proactive Network Monitoring

The new Calix Remote Monitoring Service is a Managed Service offering that will help you prioritize issues impacting your network and help you go from reactive to proactive in supporting your subscribers.


Valley Telecom Group Innovates Its Operations – Learn how you can too!

Valley Telecom is radically innovating its operations with the Calix Remote Monitoring Service and starting to see the benefits of faster resolution time and improved operational efficiency.


Get Proactive With Our Top Customer Remote Monitoring Use Cases

See how to leverage the Calix Remote monitoring Service dashboard to develop incident mitigation and remediation strategirs to help resolve problems proactively and focus on activities to improve service uptime. 


Enhanced Broadband Performance Testing Service

We can help you avoid the CAF Testing Compliance Gap

The CAF compliance gap occurs when service providers do not fully meet the speed and latency standards for their broadband services. The down side of not complying can impact your CAF monthly support by up to 25 percent! Calix can help you implement your broadband testing framework and ongoing testing to make sure you stay compliant. Components of the service include:​​

  • Implementation workshop on setting up your testing framework using Calix Support Cloud​
  • Regular periodic engagements where we run pre-tests and provide reporting and analysis to enable proactive visibility into performance results​
  • Report preparation support for regulatory compliance​

Contact Calix Managed Services to get started with the Broadband Performance Testing Service.