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Ready to accelerate your insight?

Expand your visibility with newly
enhanced reporting and analytics portal

Ready to accelerate your insight?

Expand your visibility with newly
enhanced reporting and analytics portal

Calix Managed Services

Having difficulty balancing progress and efficiency across all facets of your business?

Experience how expanded subscriber visibility and actionable analytics drive increased operational efficiency.

Enhanced Calix Remote Monitoring Service

Reduce technician intervention by up to 90 percent and resolve network issues up to 50 percent faster

Remote Monitoring Service Overview

 

Remote Monitoring Service Analytics and Reporting Portal

 

Better visibility and analytics help you rapidly and proactively solve the problems that can impact user experience
  • Continuous Monitoring across your access network 24x7
  • Machine learning technology to correlate alarms, filter extraneous events, and identify critical issues
  • Intelligent and immediate incident notifications with resolution paths
  • Incident notifications that include the nature, location, severity of events, and recommended resolution paths

Empower your operations team with network performance insight through access to actionable information on incidents impacting your network

  • Web-based analytics and reporting portal that provides actionable, at a glance views of alarms and incidents
  • Valuable insights and historical trends into specific alarms, impacted platforms and devices to enable customers to rapidly resolve subscriber impacting issues
  • ONT Health Check module provides focused analysis on issues impacting ONT performance for GPON and Active Ethernet subscribers on AXOS, EXA, C7 and B6 platforms
  • High Value Account module lets you track incidents and alarms and analyze performance through actionable drill downs for specific identified customers needing higher priority like hospitals, schools, businesses or transport customers
  • Alarm Severity Filtering allows you to identify alarms and incidents by severity – critical, major and minor - as well as selectively filter dashboard views by alarm type
 

Customer Success Stories

Calix Managed Services is an extension of your operating team, allowing you to scale your ability to improve the subscriber experience, reduce costs and accelerate your insights.

 

Calix Remote Monitoring Service helps Valley Telecom innovate its operations through improved efficiency and reduced problem resolution time

 

Calix Remote Monitoring Service reduced the number of incidents that require technician intervention by 83 percent

“We were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent”

 -Tim Bowlby, Valley Telecom

 

Learn from customers and industry experts on the benefits of intelligent remote monitoring

 

Get Ready to Redefine Your Support Services with Proactive Network Monitoring

The new Calix Remote Monitoring Service is a Managed Service offering that will help you prioritize issues impacting your network and help you go from reactive to proactive in supporting your subscribers.


 

Valley Telecom Group Innovates Its Operations – Learn how you can too!

Valley Telecom is radically innovating its operations with the Calix Remote Monitoring Service and starting to see the benefits of faster resolution time and improved operational efficiency.

 

Get Proactive With Our Top Customer Remote Monitoring Use Cases

See how to leverage the Calix Remote monitoring Service dashboard to develop incident mitigation and remediation strategirs to help resolve problems proactively and focus on activities to improve service uptime. 

 

Enhanced Broadband Performance Testing Service

We can help you avoid the CAF Testing Compliance Gap

The CAF compliance gap occurs when service providers are not fully meet  the speed and latency standards for their broadband services. The down side of not complying can impact your CAF monthly support by up to 25%! Calix can help you implement your broadband testing framework and ongoing testing to make sure you stay compliant. Components of the service include:​​

  • Implementation workshop on setting up your testing framework using Calix Support Cloud​
  • Regular periodic engagements where we run pre-tests and provide reporting and analysis to enable proactive visibility into performance results​
  • Report preparation support for regulatory compliance​

Contact Calix Managed Services to get started with the Broadband Performance Testing Service.