Subscriber experience has long been promoted as the key to unlocking a number of competitive advantages, from improved differentiation, loyalty and profitability, to reduced churn and lower support costs. But are these metrics merely aspirational? What are the real-world benefits of focusing on improved customer experience? Join Calix and All West Communications on Tuesday, April 24 at 11am ET/8am PT for an in-depth conversation with Bridget Watkins, Vice President – Marketing & Sales for All West Communications. We’ll discuss how a support cloud and Managed Wi-Fi solution is helping All West elevate subscriber experience, while increasing revenue and reducing support costs.
November 03, 2020