How to Grow Your Network and Increase Subscriber Satisfaction

If you’ve received or are applying for funding to expand your broadband network, you may be wondering how your support team can continue providing an exceptional experience to your widening subscriber base. And, perhaps just as importantly, can you do so without drastically increasing the headcount of your support team? The answer is yes—and we’ll show you how.

Join Telecompetitor and experts from Calix and West Carolina Telecommunications Cooperative (WCTEL) for an informative webinar sharing best practices for scaling your business as it grows, and how WCTEL improved the efficiency of their customer support team during their network expansion.

We discussed:

• Current funding trends and their implications for broadband growth 
• Best practices to support funding expansion and compliance
• Tools & resources for scaling your team and increasing efficiency
• How WCTEL reduced fiber internet trouble tickets by 27% 

In the end, you’ll have a strong understanding of how to scale your customer experience efforts in line with your network, helping you increase customer loyalty and retention.