Calix Services span your entire network and service delivery lifecycle. We can help you:
Our experts are ready to work with Communications Service Providers (CSPs) of every size and type to future-ready your networks and get the most out of your strategic investments.
Revenue EDGE Customer Success Services will help you better address competition, generate revenue, and increase subscriber lifetime value as you launch and grow EDGE Suites, Systems and Services.
New game changing features have been added to the Remote Monitoring Service that include additional subscriber-related contextual information in both the intelligent notifications and Analytics and Reporting Portal. Also, new Health Check categories provide insights into issues impacting subscribers due to ONT issues, fiber problems, and power outages.
Our workshop now includes—at no additional charge—an exam and certification badge for Wi-Fi Specialist for up to ten team members. To find out more and see how your Customer Support and Field Installations can benefit, follow the links below.
The Network Capacity Assessment service provides you with bandwidth utilization reports on your PONs and uplinks combined with expert consulting and guidance to identify and address capacity bottleneck issues.
We’ve bundled the Remote Monitoring Service with the Network Capacity Assessment Service to help you address operational and network performance challenges remotely, efficiently, proactively and safely.
Calix Services is all about helping you accelerate your business. Whether it is accelerating your time-to-market, lowering risk during network transformation projects, or accelerating problem resolution time, operational efficiency and network visibility, Calix Services has the expertise, processes and tools to make it a reality.
Calix Network Consulting Services added immediate value for HTC by quickly zeroing in on issues in the network that were creating bottlenecks and helping their network engineers correct them quickly to limit subscriber impact.
Calix Deployment Enablement Services empower field installers, construction teams, and contractors with best practices, training, tools, and quality assessment expertise to help streamline deployment projects and reduce inventory loss and site revisits.
Powerful visualization enables operations teams to quickly identify, analyze and address problems that impact the subscriber experience.
Actionable insights empower operations teams to proactively manage network health and reduce incident resolution times by up to 50 percent.
BTC gets proactive with their operations by leveraging increased visibility using the Remote Monitoring Service and Calix Support Cloud. The notifications, analytics, and reporting work great together and gives BTC Operations groups an advantage with comprehensive visibility out to the subscriber premises and additional insight into what the subscriber is experiencing.
Calix integrates Customer Success Services into the Remote Monitoring Service, providing communications service providers (CSPs) with dedicated expertise to accelerate their time to value. As a recent adopter of the new services, West Texas-based Poka Lambro Telephone Cooperative is already accelerating their incident resolution processes.
Enhancements to the analytics and reporting dashboard of the Remote Monitoring Services enable communications service providers (CSPs) to proactively address network issues. These dashboard enhancements provide greater insight into and increased prioritization of incidents impacting subscribers on AXOS as well as legacy platforms.
Calix Deployment Enablement Services MobilePRO App is helping Quadro improve installation quality and subscriber experience in competitive markets.
With the new Express Premises Installation Package, they are improving the efficiency and consistency of their Internet, managed Wi-Fi, and voice services installations.
Working with Calix Network Consulting Services has enabled HTC to move forward with a robust plan for network growth, confident that it is making the right decisions to meet evolving subscriber demands cost-effectively over the long term.
Regional service provider Steelville Telephone Exchange (STE) has partnered with the Calix Professional Services team to accelerate an extensive upgrade to a GPON and Active Ethernet-ready network built on AXOS®
Calix combines comprehensive support capabilities with technical, operational, and business advisory features to ensure a clear pathway to success.
Key features include:
Arm your team with the essential knowledge and expertise they need to successfully execute projects, and deploy and run your advanced, next generation networks.
Our learning paths are designed to develop your teams with focused training on technology and Calix platforms, tailored for specific job roles.
Calix Customer Success Services ensure you are getting the most out of your Calix Cloud investments. By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results.
The Calix Remote Monitoring Service and Calix Customer Success Manager can provide the foundation for service providers to gain better visibility into issues impacting subscriber experience and help drive efficiency into their operations.
Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.
Service Station Customer Support Portal
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What if you could discover and share best practices with over 8,000 of your peers?
The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!
My Calix is our customer and partner portal where you can find:
TAC TV is a collection of technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms.
Click the link below to start raising your Network Improvement IQ!