CSR Best Practices Training: Turn Problems into Marketing Conversations

Broadband Solutions Academy


This course explores how to turn customer problems into marketing conversations, that can enable CSRs to further elevate the service experience they provide subscribers.

Estimated Time of Completion:   10 Minutes

Who should attend

  • Marketers

Prerequisite Training and Skills

  • None


After completing this course, you will be able to:

  • Boost first call resolutions 
  • Create upgrades through Wi-Fi score 
  • Utilize data to identify at-risk consumer flags 
  • Build propensity to buy call down campaigns and promos 
  • Load call down campaign and promo lists into the BSS