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Mar 08, 2022
3 min

3  Steps To  Slash  Truck Rolls  By  40 Percent and  Save  Your  Business  Subscribers  Thousands

According to Gartner, the average cost of network downtime is around $5,600 per minute for a business. Deprived of critical voice and data connectivity, businesses can’t function. Even if the interruption is brief, the losses—revenue, the cost of paying employees who can’t work, and damage to your brand—can still be high.

This means you need your network to be always on. What are the three steps you can take to protect your business subscribers from unexpected downtime?

Step #1: Keep business subscribers online even during upgrades.

Is it possible to keep your subscribers online—even during network and software module upgrades? How about when fiber lines get cut? Yes! For example, Paul Bunyan Communications is currently using AXOS to keep critical services operational while ensuring they can meet subscriber demands. They’re getting these results using the Network Innovation Platform (AXOS).

With always-on capabilities and stateful operation, BSPs get a whole host of benefits from using AXOS. For example, AXOS eliminates the need for overnight maintenance windows because your team can schedule maintenance and upgrades during normal operating hours. (You can upgrade and restart the Network Innovation Platform modules independently, which means changes to one function do not impact other system functionality.) These advanced modular functions and features of the Intelligent Access EDGE keep your network optimized and always on.

Step #2: Use Type B protection to keep business subscribers online despite fiber cuts.

When designing your next-generation network to serve both residential and business subscribers, you will likely maximize the number of subscribers serviced by each fiber and future-proof your investment by deploying a 10G PON (Passive Optical Network) infrastructure. Residential subscribers are served well under a typical one-to-many network architecture and do not generally require sophisticated outage prevention. But how do you protect your business subscribers from potential service interruptions? When you pair AXOS with PON redundancy (type B protection) you will keep critical services for your business subscribers operational, even when the inevitable fiber cut happens. For example, Paul Bunyan Communications is currently using AXOS to keep critical services operational while ensuring they can meet subscriber demands—despite pesky fiber cuts.

Step #3: Use automation to proactively monitor and troubleshoot your network—before subscribers are even aware there’s a problem.

It is a lot easier to prevent a problem proactively than it is to address an emergency you are not prepared for. Operations Cloud gives you the tools to predict and prepare for future needs, optimize your network, and resolve unavoidable issues quickly. Chariton Valley, an innovative BSP serving Northeast Missouri, has used Operations Cloud to cut network alarms 98 percent and shave 80 percent off the time it takes to turn up subscriber services. They’ve also reduced truck rolls by nearly 40 percent using The Network Innovation Platform and Operations Cloud.

Your business customers aim to bring a meaningful and positive experience to their subscribers. They expect the same from you. When you protect their business, you are ultimately protecting your own. Providing the highest quality always on functionality to your business subscribers starts with the right tools–beginning with the Intelligent Access EDGE Network Innovation Platform and Operations Cloud.

Read our white paper “Calix AXOS: Simplifying the Business of Broadband” to learn how to simplify your network, so you can focus on your business and beat your competition. 

Director, Solutions Marketing Residential and Community WiFi, Calix

Candice Mayberry Storsveen is passionate about bridging the digital divide and delivering world-class connectivity to communities large and small. She brings more than 17 years of telecommunications experience to her role at Calix as the director of solutions marketing - residential and community wi-fi. Her expertise in strategic planning, data-analytics, and business development helps BSPs bring innovative broadband solutions to life.

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