Automate to survive and thrive. That was the argument I made in June in a two-part blog post series. And I mean it. Delivering an optimal subscriber experience requires automation and the need to drive profitability requires it.
Put aside your service provider perspective for a moment and think about your interactions with online services as a consumer. We execute entertainment, commerce, and other complex transactions with ease because online services have focused on subscriber experience as a differentiated value. It wasn’t always that way. The web of just a few years ago was much more cumbersome with complex transactions often requiring a phone call to complete.
How did online services get so good? Easy. They simply started making automation improvements one after another. They identified their biggest pain points and made continuous small changes to optimize the subscriber experience. They learned from each process change and just kept improving.
Similar process automation is possible with service providers and the need to automate has never been greater.
Join me and four Calix OSS partners at the 2017 Calix ConneXions, where we will discuss insights and opportunities that are leading to greater automation. My partners in conversation will be:
- Brian Beutler, CEO & Co-Founder, Alianza
- Garrick A. Russell, President and COO, GLDS
- Chuck Flournoy, President, Mapcom Systems
- Ryan Larson, Product Line Manager, NISC
We want to hear your success stories, too, so come prepared to share how you are using automation to increase subscriber satisfaction, create new service opportunities, and reduce operations costs. It’s all good.