dcsimg

We use cookies to make interactions with our websites and services easy and meaningful, and to better understand how they are used and to tailor your experience. You can read more about our cookie policy here. By continuing to use this site you are giving us your consent to do this.

Transform the subscriber experience

What if you could play an active role
in the emerging smart home world?

The traditional business of broadband is dead

Internet access is increasingly the only wireline communications service valued by the residential and small business customer. Consumers have a deeper relationship with the media streaming into their homes, the apps on their smartphones, and the IoT devices that automate their smart homes than with the network provider connecting them to the world. ​

To be successful, service providers must provide an exceptional smart home solution, competing for subscribers in ways that are both familiar and alien.

Providing an exceptional subscriber experience

What do customers expect from you?

Subscriber experience revolves around online applications, Wi-Fi coverage, and IoT devices in the homes and office.

Service expectations have been shaped by online experiences, leading subscribers to:​

  • crave wireless connectivity everywhere and all the time, ​

  • demand immediate and flexible service choice and delivery, ​

  • expect everything to be simple yet come with full-service support, and ​

  • desire a safe and secure home and online experience.​

Anything less is a disappointment.

Staking a claim in the connected home: service provider solutions​

Recent research from Parks Associates indicates that 50 percent of consumers had an issue with Wi-Fi in the last year, and yet most consumers continue to rely on operators for the majority of home networking solutions. What does it take to meet their Wi-Fi service expectations? Find out more in your in this revealing white paper.

 

Smart home competition comes in many shapes and sizes

The consumer has a tightly-bound relationship with their voice enbled speakers and IoT smart home devices

The IoT dilemma

While telco and cable operators battle for a subscriber’s broadband connection, the real war for the customer’s wallet is being waged by the application megabrands – Amazon®, Google®, Apple®, Facebook®, and Microsoft®. ​

The megabrands are pushing into the home and small business, providing all manner of entertainment, productivity, IoT smart home automation, and wireless networking products that the consumer is quickly adopting. ​

How will service providers compete? How will they become a valued-added partner in the smart home and smart business ecosystem? 

 

Analyst Insights

Business, technology, and consumer behaviors impacting broadband service providers.

Leading source of critical information

IoT market research & consulting

Research and marketing for the wi-fi industry

 


Are you WIRED in to the latest smart home opportunities? ​

Challenges

"Why the Typical Smart Home Has Some Growing Up to Do"

Opportunities

"Return of the ISP​"

Solutions

"Do you Know the Tenets of a Truly Smart Home?​"

 

Start with a fresh perspective 

Join us to read and hear the perspectives of distinguished service providers, systems suppliers, analysts, and educators as they share the ideas and inspiration that will transform your business.

May 29, 2019 by Pam Ferguson

Leading Analyst Report Urges Service Providers to Reconsider Their Role in the Smart Home

The report encourages service providers to take another look at the wide variety of use cases for smart home services that leverage their existing assets, noting that the smart home is a long-term investment.... READ MORE 

May 17, 2019 by Alan DiCicco

Smart Homes Need a Smart Broadband Service

Alan DiCicco showcases a new perspective from IHS Markit analyst John Kendall on the Wi-Fi challenges in the connected home and the opportunities for broadband service providers who offer a managed multiple-CPE whole-home Wi-Fi solution. ... READ MORE 

January 18, 2019 by Pam Ferguson

The Time is Right for Service Providers to Offer Smart Home Services, According to a Leading Analyst Firm

Pam Ferguson highlights a new Parks Associates paper that examines strategies to deliver a smart home experience that incorporates support, security, privacy protection, and a variety of personalized value propositions.... READ MORE 

December 10, 2018 by Adlane Fellah

Home Managed Wi-Fi: A Growing Opportunity for Service Providers

Guest blogger Adlane Fellah (from Maravedis Research & Media) shares data on the growth of Managed Wi-Fi from one of his recent market reports. ... READ MORE