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Transform the subscriber experience

What if you could play an active role
in the emerging smart home world?

The traditional business of broadband is dead

Internet access is increasingly the only wireline communications service valued by the residential and small business customer. Consumers have a deeper relationship with the media streaming into their homes, the apps on their smartphones, and the IoT devices that automate their smart homes than with the network provider connecting them to the world. ​

To be successful, service providers must provide an exceptional smart home solution, competing for subscribers in ways that are both familiar and alien.

Providing an exceptional subscriber experience

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What do customers expect from you?

Subscriber experience revolves around online applications, Wi-Fi coverage, and IoT devices in the homes and office.

Service expectations have been shaped by online experiences, leading subscribers to:​

  • crave wireless connectivity everywhere and all the time, ​

  • demand immediate and flexible service choice and delivery, ​

  • expect everything to be simple yet come with full-service support, and ​

  • desire a safe and secure home and online experience.​

Anything less is a disappointment.

Staking a claim in the connected home: service provider solutions​

Recent research from Parks Associates indicates that 50 percent of consumers had an issue with Wi-Fi in the last year, and yet most consumers continue to rely on operators for the majority of home networking solutions. What does it take to meet their Wi-Fi service expectations? Find out more in your in this revealing white paper.

 

Smart home competition comes in many shapes and sizes

The consumer has a tightly-bound relationship with their voice enbled speakers and IoT smart home devices

The IoT dilemma

While telco and cable operators battle for a subscriber’s broadband connection, the real war for the customer’s wallet is being waged by the application megabrands – Amazon®, Google®, Apple®, Facebook®, and Microsoft®. ​

The megabrands are pushing into the home and small business, providing all manner of entertainment, productivity, IoT smart home automation, and wireless networking products that the consumer is quickly adopting. ​

How will service providers compete? How will they become a valued-added partner in the smart home and smart business ecosystem? 

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Are you WIRED in to the latest smart home opportunities? ​

Challenges

"Why the Typical Smart Home Has Some Growing Up to Do"

Opportunities

"Return of the ISP​"

Solutions

"Do you Know the Tenets of a Truly Smart Home?​"

 

Start with a fresh perspective 

Join us to read and hear the perspectives of distinguished service providers, systems suppliers, analysts, and educators as they share the ideas and inspiration that will transform your business.

December 3, 2018 by Adlane Fellah

Service Providers’ Home Wi-Fi Strategies

In this fourth blog (in a five-part series), Adlane Fellah from Maravedis shares some insights from his discussions with Comcast, Bell Canada, Liberty, Swisscom, and Talk Talk on how they are taking ownership of the in-home Wi-Fi experience. ... READ MORE 

November 26, 2018 by Adlane Fellah

The Future of Home Wi-Fi

In this third blog (in a five-part series), Adlane Fellah from Maravedis discusses some of the features and benefits of the upcoming Wi-Fi 6 standard, also known as ‘802.11ax’.... READ MORE 

November 19, 2018 by Adlane Fellah

Towards the Connected Smart Home

Adlane Fellah addresses some of the challenges that service providers will face as they compete with device manufacturers and other operators who also want a piece of the action in the smart home.... READ MORE 

November 12, 2018 by Adlane Fellah

The Importance of Managed Home Wi-Fi

This blog is the first in a five-part series based on the Maravedis report “From Managed Home Wi-Fi to Enabling the Secure Smart Home 2018-2023”. Look for the other blogs, which will be published here on a weekly basis.... READ MORE