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Transform the subscriber experience

What if you could play an active role
in the emerging smart home world?

The traditional business of broadband is dead

Internet access is increasingly the only wireline communications service valued by the residential and small business customer. Consumers have a deeper relationship with the media streaming into their homes, the apps on their smartphones, and the IoT devices that automate their smart homes than with the network provider connecting them to the world. ​

To be successful, service providers must provide an exceptional smart home solution, competing for subscribers in ways that are both familiar and alien.

Providing an exceptional subscriber experience


What do customers expect from you?

Subscriber experience revolves around online applications, Wi-Fi coverage, and IoT devices in the homes and office.

Service expectations have been shaped by online experiences, leading subscribers to:​

  • crave wireless connectivity everywhere and all the time, ​

  • demand immediate and flexible service choice and delivery, ​

  • expect everything to be simple yet come with full-service support, and ​

  • desire a safe and secure home and online experience.​

Anything less is a disappointment.


Smart home competition comes in many shapes and sizes

The consumer has a tightly-bound relationship with their voice enbled speakers and IoT smart home devices

The IoT dilemma

While telco and cable operators battle for a subscriber’s broadband connection, the real war for the customer’s wallet is being waged by the application megabrands – Amazon®, Google®, Apple®, Facebook®, and Microsoft®. ​

The megabrands are pushing into the home and small business, providing all manner of entertainment, productivity, IoT smart home automation, and wireless networking products that the consumer is quickly adopting. ​

How will service providers compete? How will they become a valued-added partner in the smart home and smart business ecosystem? 


Start with a fresh perspective 

Join us to read and hear the perspectives of distinguished service providers, systems suppliers, analysts, and educators as they share the ideas and inspiration that will transform your business.

October 11, 2018 by Alan DiCicco

Wi Do They Go Elsewhere?

Alan DiCicco highlights a recent article in the October issue of ISE Magazine from our Greg Owens, who shares his thoughts on why service providers need to own the experience with Managed Wi-Fi or lose the subscriber.... READ MORE 

October 8, 2018 by Pam Ferguson

How can Service Providers Capitalize on the Popularity of Cloud-based Voice Services, like Amazon Alexa?

Pam Ferguson shares her perspective on how service providers can capitalize on the enormous popularity of cloud-based voice services, like Amazon Alexa.... READ MORE 

October 2, 2018 by Pam Ferguson

Reinventing the Smart Home with Universal IoT Support

Pam Ferguson describes how service providers can remove cost and complexity from the smart home by offering service delivery platforms that support Wi-Fi and the most popular IoT-specific protocols.... READ MORE 

July 24, 2018 by Greg Owens

Evolution of the Smart Home: Three Steps in the Journey

Greg Owens advocates that service providers need to embrace a three-step approach that addresses growing consumer frustration and rising support costs associated with Wi-Fi.... READ MORE