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ALLO Communications Elevates Subscriber
Experience with Calix Smart Home and Business

“Calix has been a great partner as we’ve built up our home Wi-Fi enabling the best connectivity but also the best customer
service through ongoing network management. This new smart home solution is anticipated to build on that connectivity
advantage and really put it to use by delivering customized and differentiated service bundles to our subscribers.”

- Brad Moline, President and CEO of ALLO Communications.

Featured Success Story

ALLO Communications

“We’ve seen success with the Calix Carrier Class Wi-Fi solutions that have enabled us to provide our subscribers with new offerings. We’re now excited to capitalize on that adoption by delivering smart home solutions in the near future. Partnering with Calix gives us access to the software, hardware, services, and marketing insight needed to anticipate subscriber needs and quickly bundle offerings that enhance their smart home experience.”

--Brad Moline, President and CEO of ALLO 

Overview

With a rapidly expanding business, which includes Lincoln, Nebraska and eight other communities, ALLO Communications (ALLO) has seen as many as 900 new subscriber installations in a week. Throughout this explosive growth, ALLO has remained committed to delivering the ultimate subscriber experience. It’s all-fiber network and growing base of Calix GigaCenters has allowed ALLO to provide gigabit speeds and superior Wi-Fi performance within its subscribers’ homes.

As ALLO moves ahead, it is ready to capture the smart home opportunity with the help of the Calix Smart Home and Business solution. Poised to deliver innovative and customized smart home services, ALLO will continue to set the pace for the industry and pioneer new revenue opportunities.

 

ALLO Recognized with 2018 Calix Innovation Award

Over the past several years, ALLO has leveraged the Calix Whole Home Wi-Fi solution to find success with its SmartCare Managed Wi-Fi service. Hear from ALLO’s business, customer support, and marketing leaders as they highlight the positive impact, including a rising Net Promoter Score, the solution has made on their business.    

 

 
 

ALLO at 2018 Calix ConneXions

ALLO Communications’ Brad Moline shares his perspective on how ALLO plans to act with speed to capture the smart home opportunity across its expanding subscriber base.    

 

ALLO leverages Calix Support Cloud and Self-Heal to delight managed Wi-Fi subscribers

“Our ability to provide best-in-class customer support is critical to our overall commitment to the subscriber experience. We see nearly 25 percent of our Wi-Fi related support calls come in within the first 45 days of service, so our ability to support them from day one sets the bar high for our future interactions. As their journey with ALLO continues, Self-Help is another key differentiator as we have already seen a reduction in repeat calls after enabling this for a subset of subscribers. We can’t wait to use the Self-Heal features for all of our subscribers and keep taking advantage of all that Calix Cloud offers.”

--Nick Colton, Director of Technical Support at ALLO Communications 

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Calix Customer Success Stories