Broadband operations
Operations managers can stop reacting and start predicting
In a world where subscribers are demanding an "always on" experience, the ability to quickly understand how the network is performing is key to a great subscriber experience.
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Broadband operations customer success stories
Challenges
Challenges broadband operations face today
Broadband networks can be impacted by critical events that cause unforeseen outages—such as extreme weather, sudden equipment failure, or a fiber cut.
Network problems can cause operations to “swivel chair” between different screens and systems, taking manual steps and touching various systems to determine the root cause of the issue—and they are unable to communicate critical information to the appropriate teams in a timely fashion.
The BSP now is expected to understand subscribers’ unique behaviors, then deliver experiences that support increasingly connected lifestyles—work from anywhere, tele-education, and telemedicine, video streaming and connected fitness.
Featured Perspectives and Insights
Explore perspectives about broadband operations
Turn broadband operations into a subscriber experience differentiator
Broadband service providers (BSPs) are under constant pressure to improve network operations, reduce downtime, and enhance the subscriber experience. In an era when subscribers increasingly rely on broadband networks to help them work, learn, play, and access essential services, BSPs must deliver a network experience that is fast, stable, and always on.
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