3 Ways To Improve Subscriber Experience and Operational Efficiency With SmartBiz

Broadband service providers are uniquely positioned to elevate the experience of their small business subscribers—while also attracting new ones—by delivering purpose-built solutions that combine simplicity, reliability, and control. With Calix SmartBiz™, BSPs can extend the same powerful platforms and services they already use for residential subscribers to meet the evolving needs of small businesses, all while improving operational efficiency and reducing support overhead.

1. Leverage Your Existing Platforms for SmartBiz

One of the biggest advantages of SmartBiz is that it runs on the same award-winning Calix Broadband Platform you already use for residential services. That means you can deliver a seamless experience to small business subscribers without adding operational complexity.
 

From marketing to deployment to customer support, Calix Cloud offers a single pane of glass experience for residential and small business systems. The ease and simplicity enable BSPs to scale efficiently while delivering differentiated value.

2. Give Small Businesses Greater Control

Instead of relying on a variety of third-party apps, SmartBiz integrates with CommandWorx, a purpose-built mobile app that gives small business subscribers the ability to monitor and manage SmartBiz from anywhere.
 

From customizing content filters to managing staff connectivity and so much more, CommandWorx puts control in the hands of business owners—reducing support calls and improving the overall experience.

3. Reliability That’s Second to None

With best-in-class Wi-Fi coverage and a comprehensive portfolio of indoor and outdoor systems, you can ensure that every small business has great coverage. The last thing business owners want to worry about is missing sales or customer communications because of poor connectivity.
 

And when an unexpected outage occurs, SmartBiz can provide extra resiliency through a secondary Wi-Fi or wired backup connection—ensuring business-critical devices are always available and giving business owners peace of mind.