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Oct 17, 2023
3 min read

Calix Evolves Operations Cloud So Broadband Providers Can Easily Expand Into New Markets While Delivering Incredible Subscriber Experiences

Calix will make it easier than ever to upgrade networks and deliver an amazing subscriber experience by enabling broadband service providers to leverage integration and automation capabilities in Calix Operations Cloud to launch the latest Calix managed services

SAN JOSE, CA—October 17, 2023—Calix, Inc. (NYSE: CALX) today announced new ways for broadband service providers (BSPs) to cost-effectively deploy and manage high-margin managed services and the underlying end-to-end network using the Calix broadband platform and Calix Operations Cloud. By taking advantage of the latest automation and real-time predictive analytics capabilities in Operations Cloud, BSPs will be able to streamline migration to new technologies, enable seamless sharing of insights between different systems and services, and simplify the creation and support of new managed services with automated system provisioning and enhanced network visibility.

By leveraging Operations Cloud, BSPs such as Mississippi-based Tombigbee Fiber are saving on operating expenses (OPEX) by reducing mean-time-to-repair by up to 75 percent while deploying managed services that expand their business across multiple markets. Because the growing array of Calix managed services are fully integrated on the Calix platform, operations teams can use the same Wi-Fi systems, cloud services, and workflows to serve markets including single-family homes (SmartHome™), community and government (SmartTown™), business (SmartBiz™), and multi-dwelling units (SmartMDU™).

The latest enhancements to Operations Cloud will provide the network insights and automation capabilities that position BSPs to quickly bring Calix managed services to market more efficiently and at a lower cost. New capabilities will enable BSPs to:

  • Increase managed services adoption by simplifying technology migrations. New service migration tools in Operations Cloud will automate the transition to the latest Calix Intelligent Access EDGE™ systems with AXOS. For example, easily migrating services from EXA to AXOS ensures that a BSP can proactively plan to accommodate new managed services.
  • Simplify operations by integrating automated, real-time insights from subscribers, systems and services with existing business systems. By using webhooks to integrate with third-party OSS/BSS and fiber mapping partners, Calix customers can revolutionize operations. Whenever network issues occur, they can communicate faster to field teams and their subscribers.
  • Reduce OPEX by automating the provisioning of advanced services. Thanks to new cloud visibility and operations management capabilities, BSPs will be able to quickly turn up new services such as SmartBiz and SmartMDU with ease. For example, business services can be configured automatically via Operations Cloud, avoiding time-consuming and error-prone manual processes. 

“How we respond to unexpected network outages is a key factor that shapes our subscriber satisfaction scores—it’s when our subscribers need us the most,” said Chris Thompson, network technician at Tombigbee Fiber. “By adopting Calix Operations Cloud and taking advantage of its breakthrough network visibility and alarm notifications, we’ve been able to reduce average mean-time-to-repair following a network outage from 6 hours to just 1.5 hours. By getting deep visibility across the end-to-end network via Operations Cloud, we can address issues quickly and efficiently, which means we’re rolling fewer trucks, slashing OPEX by up to 75 percent, and getting our subscribers back online faster than ever before.”

“Calix is partnering with BSPs to help operations teams bring high-margin managed services to market by making technology migration and service provisioning smarter, faster, and more efficient using Operations Cloud,” said Shane Eleniak, chief product officer at Calix. “By transforming broadband operations with deep insights, predictive analytics, and automation technologies, BSPs can revolutionize how they manage their network and serve their subscribers, providing the springboard to launch into new markets and communities, growing their business and the value they deliver to subscribers.”

ConneXions attendees can check out Operations Cloud at the Innovation Showcase at the Wynn in Las Vegas until October 17.

Watch the recent webinar, “How Automation and APIs Boost Operational Efficiency and the Subscriber Experience,” to discover how innovative BSPs are transforming their operations by partnering with Calix.

About Calix
This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at Third-party trademarks mentioned are the property of their respective owners.


Calix, Inc. (NYSE: CALX)— Calix is a cloud and appliance-based platform and managed services company. Broadband service providers leverage the Calix broadband platform, cloud, and managed services to simplify operations, engagement, and service, innovate for their consumer, business, and municipal subscribers, and grow their business and the communities they serve.  
Our end-to-end platform and managed services democratize the use of data enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

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