Operational Intelligence that provides the right information
to the right people at the right time

Transform broadband operations
with insights, proactive intelligence
and automation

Operational Intelligence that provides the right information
to the right people at the right time

Transform broadband operations
with insights, proactive intelligence
and automation

 

Be proactive and deliver the ultimate subscriber experience

Always-on network. Amazing experience.

 

Operations Cloud—Sterling

How can broadband service providers (BSPs) move quickly to capture market opportunities, and take their business to the next level? Learn more about how our customers are transforming operations.

 

Tips and tricks to optimize your network operations and keep your subscribers happy

Predict the unpredictable with real-time analytics. Slash labor costs and maximize operational efficiencies with automation and proactive intelligence. Reduce problem escalations and truck rolls. Deliver a fantastic subscriber experience brought to market quickly and efficiently.

 
 

Calix Operations Cloud awarded ‘2022 Cloud Computing Product of the Year’, spotlighting innovations that enable even the smallest BSPs to simplify their business and grow their value.

Get the right information—to the right people
at the right time

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Complete E2E visibility​​

For both AXOS and EXA systems, Operations Cloud provides BSPs with a real time, comprehensive, 360-degree view of what is happening in their networks.

Automated reporting and notifications

Intelligent alarm management and correlation, along with customizable and programmable alarm notifications and automated reporting, help operations staff easily identify and prioritize critical issues.

Optimized and automated workflows​​

Simple, repetitive tasks automated; freeing up valuable personnel for more important, complex tasks​.​

Complimentary to SMx and CMS

BSPs can use Operations Cloud for network health, insights, alarm management and traffic monitoring while concurrently using SMx and CMS for provisioning. When operators want to migrate their provisioning to Operations Cloud, they’ll have the tools to easily do it at their own pace.

Enhance Support Cloud

Data and insights from Operations Cloud are shared with Support Cloud, providing an enhanced, single view for customer service representatives (CSRs).

Calix Operations Cloud can help​

Designed to help you simplify your operations, excite your subscribers with the ultimate experience, and grow your business.​

Improve Operations
efficiency and reduce costs

Calix Operations Cloud provides real-time, end-to-end visibility, allowing issues to be fixed remotely, without having to schedule a technician visit to a home, cabinet, or central office.

Optimize network performance and inform network planning

Calix Operations Cloud allows service-affecting events to be prioritized and fixed—often before they affect subscribers. This reduces calls to the help desk. When subscribers do call, issues can be fixed quickly and correctly, reducing call resolution times​.​

Be proactive, and boost subscriber satisfaction

Calix Operations Cloud allows personnel to react quickly to changes in bandwidth usage, network health, and subscriber demand; with the end goal of ensuring optimal service delivery for subscribers. Fewer service outages and faster time to resolution results in happier subscribers​​.​

 
 

Operations Cloud and the Calix End-to-End Solution Strategy

Operations Cloud brings the Calix End-to-End Solution Strategy to life, improving operational efficiency through process automation and a holistic view of the network. This allows for end-to-end, real-time monitoring and detection and resolution of problems before subscribers are impacted.

 

Explore the possibilities to simplify your network operations​

With the continuing demand for higher bandwidth services, subscribers rely on you to provide consistent and reliable services. Calix operations cloud makes it simple for network operations teams to have end to end service visibility. 

 
 
 

Operations Cloud and the Calix End-to-End Solution Strategy

Operations Cloud brings the Calix End-to-End Solution Strategy to life, improving operational efficiency through process automation and a holistic view of the network. This allows for end-to-end, real-time monitoring and detection and resolution of problems before subscribers are impacted.

 

Explore the possibilities to simplify your network operations​

With the continuing demand for higher bandwidth services, subscribers rely on you to provide consistent and reliable services. Calix operations cloud makes it simple for network operations teams to have end to end service visibility. 

 

Looking for another way to reduce trouble calls and truck rolls?

We have an app for that!

It’s time to add a self-service mobile app to your toolkit

The powerful combination of Calix Operations Cloud and CommandIQ® will take your customer experience to the next level.​​

Simplify GigaSpire BLAST system onboarding, avoid unnecessary trouble calls, reduce truck rolls with improved remote visibility into subscriber experience, and manage EDGE Suites—from real-time roll out to remote configuration.​​

With the new consumer-friendly design and in-app guides to optimize their experience, subscriber self-service with CommandIQ has never been easier.

 
 

Bascom Communications taps into the power of a mobile app

Watch the webinar recording to discover how service providers like Bascom Communications are driving 80 percent app adoption and 95 percent take rate on their premier services via their mobile app, and reducing support call duration.

Calix Premier Customer Success for Operations​

Our collective knowledge. Your accelerated growth​.

At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.

Calix Premier Success for Operations is integral to maximizing your ROI with Calix Operations Cloud. The benefit to your team is immediate and continuous:​

  • Achieve a faster return on your Calix Cloud investment​
  • Accelerated adoption and integration into your operational workflows​
  • Achieve and exceed your technical, business, and subscriber experience objectives​