This eLearning course focuses on helping customers troubleshoot and resolve issues they encounter. The course guides support teams through scenarios in which customers call in for help. You must have a working knowledge of Calix Support Cloud before entering this course. If you are new to Calix Support Cloud, take the time to view Introduction to Calix Support Cloud in Calix Academy.
Duration: 45 minutes
After completing this course, you will be able to: