Troubleshooting Common Network Issues

Learning Path: Managed Home and Business


This eLearning course focuses on helping customers troubleshoot and resolve issues they encounter. The course guides support teams through scenarios in which customers call in for help. You must have a working knowledge of Calix Support Cloud before entering this course. If you are new to Calix Support Cloud, take the time to view Introduction to Calix Support Cloud in Calix Academy.

Duration: 45 minutes 

Who should attend

  • Customer Support Tier 1 and Tier 2

Prerequisite Training and Skills

  • Introduction to Calix Support Cloud
  • Any of the GigaFamily Training


After completing this course, you will be able to:

  • Describe the different stages of troubleshooting.
  • Identify and resolve subscriber service issues.
  • Identify and resolve common issues associated with subscriber devices.