Introduction to Calix Support Cloud - Device Management Edition

Learning Path: Managed Home and Business

 

Introduction to Calix Support Cloud – Device Management Edition is a self-paced eLearning course designed to focus on supporting subscribers, services, and the home network. The course is intended for customer support teams and field technicians who interact with customers in their job roles.

Duration: 1 hour

Who should attend

  • Customer Support
  • Field Technicians
  • Network Operations

Objectives

After completing this course, you will be able to:

  • Describe Calix Support Cloud -Device Management Edition.
  • Explain the role of Calix Support Cloud in the network.
  • Demonstrate the ability to prepare Calix Support Cloud to manage subscribers and premises equipment.
  • Describe how to extend the wireless network.
  • Describe the tools used in Calix Support Cloud to troubleshoot home network issues.
  • Find help and additional resources.