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Introduction to Calix Support Cloud - Device Management Edition

Learning Path: Managed Home and Business

 

Introduction to Calix Support Cloud – Device Management Edition is a self-paced eLearning course designed to focus on supporting subscribers, services, and the home network. The course consists of two sections based on your job function. Select the section that best supports your job function. Complete either Section 1: Supporting Customers or Section 2: Home Network Management for NetOps to complete the course. You have the option to take both sections if you wish to expand your knowledge.

Section 1: Supporting Customers is intended for customer support teams and field technicians who interact with customers in their job roles. The teams will learn to support customers and their home network using the Device Management Edition of Calix Support Cloud.

Section 2: Home Network Management for NetOps focuses on the Calix home solution and how to manage premises equipment and services using the Device Management Edition of Calix Support Cloud. The section is intended for network operations.

Duration: 1 hour

Who should attend

  • Customer Support
  • Field Technicians
  • Network Operations

Objectives

After completing this course, you will be able to:

  • Describe Calix Support Cloud - Device Management Edition
  • Explain the role of Calix Support Cloud in the network
  • Demonstrate the ability to prepare Calix Support Cloud to manage subscribers and premises equipment
  • Describe how to extend the wireless network
  • Describe the tools used in Calix Support Cloud to troubleshoot home network issues
  • Find help and additional resources