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Introduction to Calix Support

Learning Path: Managed Home and Business

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This is a self-paced eLearning course designed to focus on supporting subscribers, services, and the home network. The course is intended for customer support teams and field technicians who interact with customers in their job roles. The teams will learn to support customers and their home network using Calix Support Cloud.

Duration: 1 hour

Who should attend

  • Customer Support
  • Field Technicians
  • Network Operations

Prerequisite Training and Skills

  • None

Objectives

After completing this course, you will be able to:

  • Describe Calix Support Cloud.
  • Demonstrate supporting subscribers.
  • Demonstrate the ability to troubleshoot home network issues.
  • Demonstrate the ability to support the CommandIQ mobile app.
  • Locate Help and find additional Resources.