It all starts with data-driven insights and recognizing that your subscribers are not all the same. Using subscriber insights, service providers have the opportunity to deliver not only foundational services, but to offer differentiated experiences to customers that create value. The demarcation point of yesterday has been blown away by subscribers expecting their services to work anytime and everywhere. Service providers are uniquely positioned to bring these services to market and support them in a way no other company can.
Own the subscriber experience from the central office to the device in their hand.
Calix is here to help you turn the subscriber experience into the Revenue Edge.
As the rural CSP moves into more competitive areas, it is paramount to provide a differentiated experience, not only to gain market share but to outperform their subscribers’ expectations.
“Calix offers a unique solution that enables us to not only maximize the usage of our network but also deliver the best services to our customers,” said Adam Young, Director of Marketing for South Central Communications.
Powerful systems come enabled with foundational services that elevate the subscriber experience. Start with Advanced Wi-Fi to ensure your subscribers have a reliable, carrier-grade Wi-Fi solution. The CommandIQ™ mobile app puts control in the hands of your subscribers, while elevating your brand and providing the platform to launch new revenue-generating services that subscribers value.
Let Alexa support the Revenue Edge with custom commands for the GigaSpire MAX, such as "Alexa, ask my router which device is using the most bandwidth in my network."
Establish your position in the center of the smart home.
Calix is here to help. EDGE Enablement services are designed to ensure your staff are fully trained on the services you provide, minimizing your time to market. Marketing and education services are also available, to enable communication and messaging all the way through to your subscribers, including:
Revenue Edge customers get access to comprehensive marketing programs from Quick Start Guides to webpage templates.
With the Revenue EDGE foundation in place, you are ready to launch new services that your subscribers will truly value. Provided through a growing ecosystem of partners, you can provide subscribers with experiences that help manage, automate and secure their network.
Give subscribers control of their online experience, including the ability to block specific content, applications and websites, set time and day limits for online access, and view usage information.
With this launch, ALLO leaps ahead of the competition as the first communications service providers (CSPs) in its region to launch a carrier-exclusive Wi-Fi 6 system. The Blast enables ALLO to provide residential and small business subscribers with the ultimate managed Wi-Fi experience, including massive coverage expansion and increases in bandwidth.
Oklahoma-based cooperative is elevating its member experience by not only gearing up for it’s smart home business, but also addressing the quality of their service interactions and satisfaction levels by leveraging Calix Marketing Cloud’s unique behavioral insights combined with Calix Support Cloud.
Winnebago Cooperative Telecom Association (WCTA) has selected the GigaSpire BLAST, the industry’s first Wi-Fi 6 system available exclusively to communications service providers, as the centerpiece of its smart home offering.
We’ve worked with over 50 service providers in the past few months on their path to elevating subscriber experience and owning the smart home.
It is time to start offering new smart home services that are keeping pace with the market. It’s possible to bring these compelling new services to market quickly, create new revenue opportunities, and retake your position as the essential enabler of the smart home of the future. Turn the potential confusion, disorder, and chaos associated with the smart home into an open, managed and secure ecosystem that can be harnessed for your subscribers.
We’ve created a series of white papers to help you get familiar with various trends and technologies related to the Smart Home, starting with the one below. Check back for more downloads soon.
The report encourages service providers to take another look at the wide variety of use cases for smart home services that leverage their existing assets, noting that the smart home is a long-term investment.... READ MORE
Pam Ferguson highlights a new Parks Associates paper that examines strategies to deliver a smart home experience that incorporates support, security, privacy protection, and a variety of personalized value propositions.... READ MORE
Why are the Millers so excited about the smart home solution from their service provider? Because it allows them to choose from a variety of the most popular smart home features and services.