CTC: Local, proactive broadband support that puts subscribers first

Jerry Piper, VP of Operations at Cambridge Telephone Company (CTC), shares how being a local Idaho provider—and standardizing on Calix—has transformed subscriber support and network performance.

With clear visibility into the home, proactive issue detection, and guidance from Calix Success™ managers, CTC dramatically increased first-call resolution, reduced truck rolls, and improved subscriber satisfaction. The outcome is a faster, more reliable service experience where everyone owns the process—and subscribers win.