New Calix Operations Cloud innovations enable broadband service providers to transform their network, support, and marketing operations with the End-to-End Solution Strategy of Revenue EDGE, Intelligent Access EDGE, and Calix Cloud
SAN JOSE, CA – November 17, 2021 – Calix, Inc. (NYSE: CALX) today launched new network insights and automation capabilities for Calix Operations Cloud (Operations Cloud) to enable broadband service providers (BSPs) to transform their network operations. Now BSPs can aggregate alarms in logical groups, whether that is by service tier, geography, or network technology/topology, to help rapidly isolate and diagnose issues and resolve service disruptions efficiently. The latest Operations Cloud enhancements enable BSPs to reduce service calls, minimize repair times, and optimize network performance. With Operations Cloud, BSP teams now have complete visibility across the entire subscriber-facing network. The new Operations Cloud capabilities further enhance the Calix End-to-End Solution Strategy that brings the Revenue EDGE and Intelligent Access EDGE solutions together with Calix Cloud to simplify network operations, support, and marketing functions.
Operations Cloud leverages machine learning and actionable insights to automate workflows, reduce truck rolls, lower support costs, and increase subscriber satisfaction. The solution offers an end-to-end view of network health by providing visibility into the critical systems and operations in the access network as well as the subscriber experience inside the premises. This end-to-end view significantly increases operational agility for BSPs, enabling them to dramatically slash OPEX by proactively identifying potential network issues and solving them before they occur. The latest enhancements enable BSPs to achieve three key benefits:
Together, these enhancements create a more intuitive user experience for BSPs that enable Network Operations to efficiently identify and address key service issues.
“Subscriber satisfaction is a huge priority for us, which is why we are eager to proactively address potential issues before they affect service. Operations Cloud has played a key role in helping us do so by enabling us to replace seven disparate legacy systems with a single platform,” said Chad Boyce, network manager at SCTelcom. “With Operations Cloud, we are significantly increasing subscriber satisfaction, reducing truck rolls, and cutting OPEX. We are looking forward to further transforming our Network Operations with new Operations Cloud enhancements that will intelligently group actionable network alarms—enabling us to accelerate first call resolution, reduce repair time, and optimize network performance.”
“By providing an end-to-end, 360-degree view of the access network and subscriber health, Calix Operations Cloud is delivering actionable insights that BSPs can leverage to identify usage trends, quickly spot high-bit error rates, and detect traffic anomalies,” said Shane Eleniak, executive vice president of products at Calix. “Increased operational agility and automation enabled by new Operations Cloud capabilities means BSPs can shift their focus to adding subscribers and quickly turning up new services.”
To learn more about how Calix is helping BSPs transform broadband network operations, visit the Calix Operations Cloud page.
Calix, Inc. (NYSE: CALX) – Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission; to enable broadband service providers of all sizes to simplify, excite, and grow.
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