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Calix Blog

Perspectives that Catalyze Innovation

August 9, 2017 by Sarita Fernandes

How to Automate Customer Support without losing the Personal Touch

To automate, businesses implement intelligent call routing, workflow automation, self-service portals, and more recently, have been relying on bots... READ MORE 

August 1, 2017 by Sarita Fernandes

Increase your Facebook engagement by 1800% in a week!

With Facebook now reaching over 2 billion people, it’s proving to be a great advertising channel for businesses – especially those that market and sell to consumers.... READ MORE 

July 27, 2017 by Sarita Fernandes

Do you know how customer experience impacts revenue?

Are you ready to improve customer experience by reinventing how you deliver your customer support? ... READ MORE 

July 26, 2017 by Sarita Fernandes

Don’t mass market. Target for success!

Can you identify the best subscribers to target to increase your revenue? Don’t waste time and money with mass marketing. Watch this video to learn how to segment your subscriber base and dramatically improve your marketing ROI!... READ MORE 

July 6, 2017 by Sarita Fernandes

When tips are not the fix!

Wi-Fi is now seen as a necessity to most households, and with the number of networked devices in the home set to explode, the dependence on Wi-Fi is only going to increase. Wouldn’t it be great if Wi-Fi just worked?... READ MORE 

June 28, 2017 by Sarita Fernandes

What you should look for in a Connected Home Customer Support Solution

The number of networked devices in the home is set to explode.... READ MORE 

June 5, 2017 by Sarita Fernandes

How good is your customer satisfaction index?

With today’s high streaming and data usage profiles, providing the right broadband experience translates to providing the right speed, price, and a great in-home Wi-Fi service to subscribers.... READ MORE 

May 24, 2017 by Sarita Fernandes

Is Wi-Fi killing your support center metrics?

According to the Service Quality Management group (SQM), a call center can improve customer service, customer loyalty, and operating costs by focusing on First Call Resolution (FCR).... READ MORE 

May 22, 2017 by Sarita Fernandes

Lack of data holding you back?

Are you using the right data to meet your marketing goals and drive ARPU? ... READ MORE 

May 17, 2017 by Sarita Fernandes

No matter where the fault lies, you get the call

Cisco predicts that by 2021, Wi-Fi will carry 49 percent of total global IP traffic.... READ MORE