Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

November 18, 2021 by Kent Law

Achieve 68 Percent First-Call Resolution (and Much More!) With a Proactive Support Mindset

When I started in the Calix support organization in 2005, I worked on the front lines taking support calls from our customers. So, I can relate to the support challenges that our broadband service provider (BSP) customers face every day. Over the past 15 years, BSPs have continued to transform their businesses. And right now, an excellent support experience is more critical than ever. ... READ MORE 

November 12, 2020 by Kent Law

Reimagining Customer Support for Modern Networks

Modern networks need new support approaches that keep pace with increasing subscriber demands and expectations. Calix Support 2.0... READ MORE