Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

November 11, 2021 by Kashyap Merchant

Do You Want the Real Story of Subscriber Satisfaction? Use Our New Customer Experience Score

How can you truly measure the subscriber experience? Many broadband service providers (BSPs) rely on metrics like customer satisfaction (CSAT) and Net Promoter Scores (NPS)—but they aren’t designed to measure subscriber satisfaction specifically. That means they come with some key limitations. ... READ MORE