Moments That Matter: Optimize Every Interaction With Self-Install Examples from CTC and PVT

In this video clip from our ConneXions 2025 session, “Moments That Matter: Optimize Every Interaction,” watch Jill Casper from CTC and Eugene McCord from PVT describe their white glove installation strategies that help empower communities through exceptional service. With unique packaging and processes, both service providers experienced incredible results: CTC saved $308,000 and PVT saved $203,600 with fewer truck rolls. 

Watch our webinar replay to hear more from CTC and PVT on best practices for self-installation and subscriber self-upgrades.