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SmartMDU saves money, time, complexity, and churn

For more than 20 years, Calix has been at the forefront of broadband technology. From the early days of hardware design to the end-to-end platform that enables communities today, Calix leads the industry with numerous awards for innovation and service. Now, we are excited to launch a dedicated solution  that is a simple, scalable, secure and personalized Wi-Fi experience for the Multi-Dwelling Unit (MDU) market.

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Turn your MDU properties into destination communities

From instant-on connectivity, self-activation, cybersecurity and subscriber control, SmartMDU is one tool in your toolbox to maximize rent in a highly competitive market.

Happy customers mean reduction in tenant churn

Apartment residents consume digital content at a higher rate than residents in other types of communities, so reliable WiFi creates high customer satisfaction. When WiFi is bad, everyone is to blame from the internet provider to the property management team so knowing you have the best solution in your units lets you sleep easier at night. 

Simplicity is imperative

The Calix business model allows for flexibility while also allowing a building to work with a single vendor in Calix from the street into the units and any small business within an MDU. With a full suite of hardware offerings feeding and supporting the in-unit and building-wide Wi-Fi experience, vendor reduction isn’t just a wish, it’s a distinct possibility. Working with a single vendor reduces deployment complexity, speeds up time to completion, and reduces costs.  

Smart devices are on the rise

Properties are constantly adding new ‘smart’ technologies that enhance their asset valuation and may reduce significant insurance costs and charges. From leak detection and protection controls to EV networks, these enhancements all need one thing: a network to function. With SmartMDU, you turn up an IoT network that enables these assets to function without interfering with the subscriber or property management experience.

SmartMDU is designed for your business model

A solution specifically designed for the MDU market enabling a personalized in-unit tenant broadband experience, property-wide Wi-Fi, staff and IoT networks, and a devoted network for connected vehicles, all readily and easily capable of being deployed on every GigaSpire. Calix delivers results that impact the bottom line:

  • 2-4x savings on hardware costs versus leading MDU enterprise competitor*
  • 30 percent faster breakeven versus leading MDU enterprise competitor* 
  • 2.5x greater rate of return versus leading MDU enterprise competitor* 
  • +80 average NPS for broadband providers
  • 40 percent+ reduction of truck rolls  
  • 80 percent+ improvement in First Call Resolution (FCR) 
  • 35 percent+ reduction in Mean Time to Repair (MTTR)  
  • 45 percent+ faster installs 
  • 40 percent+ reduction of network alarms 

    *Based on publicly available data as of February 2025

Deliver an elevated resident experience

Connecting MDU building technology to MDU business model success

Modern apartment building with balconies with clear blue sky background
ICS Advanced Technologies connected 125 percent more units than planned and 60 percent reduction in support call volume
Read press release
Retrofitting a property? Calix can help with our partner community.
Read gigabit Wi-Fi blog
65 percent—the percentage of CSPs listed 'too expensive and complex to maintain' as the top challenge in ensuring that their managed Wi-Fi platform meets current and future requirements.

Maravedis
MSP Survey Infographic
MDU owners and operators are keenly interested in deploying tested IoT systems, with nearly 90 percent reporting plans on deploying, upgrading, or replacing tested smart building solutions in the next 12 months. Property video surveillance, smart thermostats, electronic access controls, and smart irrigation controls lead in terms of imminent interest and demand.

Parks Associates
Smart Properties: the value of IoT for MDUs Q3 2024

Awards and recognition

At Calix, our dedication to excellence and innovation has not gone unnoticed. We are proud to have received numerous accolades highlighting our commitment to enhancing subscriber experiences and delivering outstanding business results. These awards are a testament to our relentless pursuit of ”‘better, better, never best,” and they reinforce the trust and growth we build with our customers daily.