Cut OPEX, Not Corners With Calix SmartHome

Legacy gateways drive up operational expenses through frequent support calls and costly truck rolls. SmartHome™ and CommandIQ® give subscribers the tools to manage their experience and resolve issues remotely—no technician required. With Calix Success guiding migration and campaign execution, providers see support volume drop by 30 percent, truck rolls cut in half, and satisfaction scores climb. SCTelcom's results reflect the impact: CSAT of 90, NPS® of 89, ARPU up 2.86 percent ($15 per subscriber per month), and new package adoption up 12.6 percent.