How to Return Defective Equipment Using RMAs in the My Calix Store

This video provides a clear, step-by-step walkthrough of how to return defective units using the RMA process in the My Calix Store. Viewers will learn how to create a new RMA by entering serial numbers, selecting failure details, understanding warranty coverage and associated fees, and completing checkout when required. The video also shows how to submit the RMA, track its status, and receive updates from the RMA team—all in one place.