How to Return Defective Equipment Using RMAs in the My Calix Store

The RMA process in the My Calix Store gives service providers a straightforward path to returning defective units. Users can create a new RMA by entering serial numbers, selecting failure details, and reviewing warranty coverage and any associated fees. Checkout is required when fees apply. Once submitted, the RMA team provides status updates, and all active and past RMAs are trackable in a single location.