From Customer Service to Customer Success: How CloudWyze Is Closing the Digital Divide

Shaun Olsen, CEO of CloudWyze, explains how his team is shifting the focus from reactive troubleshooting to proactive customer success across Eastern North Carolina. By partnering with Calix, CloudWyze empowers both its internal teams and customers with tools that put control and visibility in the right hands—driving higher satisfaction and improved NPS. The result is a stronger partnership, smoother operations, and a scalable approach to expanding fiber while keeping customers at the center of everything they do.