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ConneXions 2025

Embracing AI to start the journey: Operations

Chris Townson
Chief Executive Officer
West Carolina

Michael Weening
President and Chief Executive Officer
Calix

West Carolina’s journey showcases how embracing AI and automation drives rapid growth, operational resilience, and exceptional customer service. Through innovative partnerships and technology, the team overcame major challenges—including hurricane recovery—while improving digital literacy and expanding connectivity in rural communities.