Operational Resiliency

Allyson Mitchell
General Manager
Mohawk Networks

Jonathan Lindsell
Senior Vice President, Field Success
Calix

Mohawk Networks adapted its strategies in response to the challenges of serving a rural community, especially during the pandemic. The surge in broadband adoption highlighted the need for operational checks and adjustments to their core network to meet future demands. Key partnerships, particularly with Calix, have been instrumental in their growth, while a recent fiber cut underscored the importance of business continuity. The team has achieved nearly universal SmartBiz deployment, improved subscriber confidence, and a strong, responsive team dedicated to supporting the community. Their commitment to resolving service issues and enhancing local presence sets them apart from larger providers.