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Oct 27, 2020
3 min read

Calix Announces Servify as the Newest Addition to Revenue EDGE Suites, Enabling CSPs to Offer Protection Programs to Subscribers as They Add New Devices to Their Connected Homes

SAN JOSE, CA – October 27, 2020 – Today at ConneXions 2020, Calix, Inc. (NYSE: CALX) announced that Servify, a leading lifecycle device management platform, will be the newest addition to EDGE Suites within the Revenue EDGE solution. Servify provides advanced warranty and protection services for all types of connected devices. This new offering will be integrated with the EXOS® platform and the subscriber-facing CommandIQ™ app, enabling communications service providers (CSPs) to offer an unprecedented level of support and peace of mind to their subscribers with device warranty protection. Thanks to the real-time analytics of Calix Cloud® and integration with EXOS, CSPs can use subscriber data in Calix Marketing Cloud to identify ideal candidates for the offering. Service providers can also use Calix Support Cloud to assess and validate the device footprint in each subscriber home over time. As a Revenue EDGE Suite, the Servify offering will be pre-integrated and can be easily included in CSPs’ billing processes to create a seamless and profitable revenue stream.


Servify provides after-sales device protection, device exchange, and buyback programs for multiple original equipment manufacturers (OEM) brands. Servify complements the growing portfolio of EDGE Suites, and the new offering will enable CSPs to:

  • Leverage Calix Marketing Cloud to identify prospects based on subscribers’ real-time use of connected home devices while employing mobile notifications to send offers to subscribers with the highest propensity to buy.
  • Leverage Calix Support Cloud and EXOS to assess and validate the inventory of devices in each home that is protected by Servify.
  • Respond quickly to subscribers’ queries related to device claim status through a turnkey claims and repair process provided by Servify (that will not encumber the CSPs support teams).
  • Offer another “sticky,” managed service that provides peace of mind to subscribers, deepening the CSP’s relationships with subscribers and increasing ARPU.
  • Launch the service quickly, with nominal investment, because Servify will be pre-integrated into the Revenue EDGE; the Calix Customer Success team will also help CSP customers utilize the EDGE Enablement program to facilitate a fast launch.

“Households today have an increasing number of smart devices which range from entertainment, home automation, and even security,” said Sreevathsa Prabhakar, founder of Servify. “However, providing coverage for all of them has been a challenge for most service providers. With our expertise in creating products that are both innovative and effective, we’re excited about how this relationship with Calix will set up broadband service providers for success in supporting their subscribers’ connected home-device protection needs.”


The first two EDGE Suites include ProtectIQTM and ExperienceIQTM. The addition of Servify will help drive the continued evolution of the EDGE Suites.


“The global smart home market is growing by leaps and bounds,” said Michael Weening, chief operating officer for Calix. “According to Statista, more than 32 percent of households are embracing smart devices today and the market is forecasted to grow to more than $150 billion by 2024. This soaring investment in smart devices has created subscriber demand for investment protection via a comprehensive insurance offering. Competitors of Calix-supported CSPs, such as Comcast, are offering device protection to get close to the subscriber. By adding Servify to the EDGE Suites, we enable our CSP customers to offer increased value to their subscribers and win the battle to own the home experience. By engaging subscribers as they adopt new devices and technologies to enhance their lives, CSPs can elevate their brand in the home. We look forward to collaborating with Servify as we continue to help CSPs succeed.”


To learn more, register for ConneXions 2020, and watch the Opening General Session replay.


About Calix

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at
Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at Third-party trademarks mentioned are the property of their respective owners.


Calix, Inc. (NYSE: CALX)— Calix is a cloud and appliance-based platform and managed services company. Broadband service providers leverage the Calix broadband platform, cloud, and managed services to simplify operations, engagement, and service, innovate for their consumer, business, and municipal subscribers, and grow their business and the communities they serve.  
Our end-to-end platform and managed services democratize the use of data enabling our customers of any size to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

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