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Calix Privacy Policy

 

Scope and Consent

This Privacy Policy describes the information that Calix may collect, store, process, use and/or disclose when you access Calix’s website located at www.calix.com and any associated URLs owned or controlled by Calix (collectively, the “Website”), including any content or features available on the Website and your interactions with Calix in connection with such access. Information collected may include your “Personal Information,” which means information that identifies you as an individual, such as your name, address, telephone number, email address or other contact or identification information. Your use of the Website and/or any content or features available on the Website constitutes your acceptance of the terms of this Privacy Policy and your consent to our collection, use, disclosure and/or storage of your information, including Personal Information, as stated in this Privacy Policy.

As used in this Privacy Policy, “Calix” refers to Calix, Inc. and its affiliates and references to “we,” “our,” “us” and similar terms in this Privacy Policy refer to Calix. If you do not understand or agree to this Privacy Policy, you should not use the Website.

 

Collection of information

In order for you to access certain portions of the Website, or to receive responses to your inquiries or otherwise communicate with Calix in connection with the Website, we may require that you complete a registration process or otherwise submit certain information to us. In such cases we may ask for your contact information and other Personal Information (e.g., your name, address, telephone number, email address and other contact information) and for an indication of the products, services and additional information in which you are interested. You may choose to not provide some or all of the requested information, although such choice may hinder our ability to communicate with you and/or result in reduced access to content available from the Website or otherwise from Calix. The Personal Information we collect through the Website is subject to this Privacy Policy. 

Calix may also collect information that is not Personal Information from your mobile app, browser, or other device used to access the Website, such as the following:

  • Browser and device information
  • App or device usage data
  • IP address
  • Aggregated, anonymized, or de-identified information
  • Demographic information and other similar information provided by you (e.g., language, occupation)

Cookies

A cookie is a small data file that may be used, for example, to collect information about Website and browsing activity. The Website uses cookies to track overall site use and may be used to provide you with additional information about our products, respond to your inquiries, or (if applicable) to authenticate registration. You can use your browser settings to manage your preferences for allowing use of cookies and to delete existing cookies. 

 

Use of Personal Information

We may store, process and use Personal Information we collect through the Website in order to:

  • Identify you when you visit our website or request information or services from us;
  • Create, administer and communicate with you about your account, and verify your identity;
  • Manage our communications with you, tailor the display of products and services on the Website based on your Website usage, and send you information we think you may find useful, including information about our products and services;
  • Process, evaluate and respond to your requests, inquiries, applications and other requests submitted through the Website;
  • Conduct the activities for which we provide specific notice to you at the time of collection;
  • Administer the Website, including opportunities to analyze and improve our products, services and Website content;
  • Perform market research on an aggregated basis, including as to the effectiveness of our advertising and marketing;
  • Provide you with subscription services to web-based applications as specified in the applicable terms of service for such applications; and
  • Ensure the safety of our network services, information resources and employees, or for other safety reasons. 

We may also utilize third-party service providers to provide Website analytics on an aggregated and anonymous basis. These third parties may use cookies, web beacons, and other technologies to collect information, which may include your IP address, content viewed and/or links accessed in order to provide such analytics.

 

Disclosure of Personal Information

We may disclose Personal Information with third parties as set forth below.

  • To affiliates of Calix, Inc. for the purposes described in this Privacy Notice;
  • To our authorized service providers and suppliers who provide services to us such as website hosting, data analysis, information technology and related infrastructure services, customer service, email delivery, auditing and similar services for the purpose of enabling them to provide such services;
  • To third parties to permit them to send you marketing and other communications you have elected to receive, subject to your designated communication preferences;
  • To third parties for purposes of which we provide specific notice to you at the time of collection;
  • In connection with subscription services to web-based applications as specified in the applicable terms of service for such applications; and
  • As necessary or appropriate to comply with legal processes and/or to respond to requests from governmental authorities or to protect the rights, property or personal safety of Calix or its employees, or for other safety reasons. 

Security and Storage

We are committed to maintaining the security of your Personal Information and take what we believe are reasonable and industry-recognized safeguards designed to protect against accidental, unlawful or unauthorized access, disclosure or use.  Nevertheless, transmissions over the Internet are never entirely secure and we cannot guarantee the security or the preservation of the integrity of any transmitted data. Please consider this fact before transmitting via the Website any Personal Information or information that you consider confidential.

The Personal Information we collect may be stored and processed in servers in the United States and wherever Calix and our service providers have facilities around the globe and in accordance with local laws. By submitting Personal Information via the Website you consent to such storage and processing in such locations.

 

Managing your Personal Information

If you would like to correct, update, delete, or request access to the Personal Information that you have provided to us, you may contact us via email at privacy@calix.com or by sending a letter to the postal address below that includes your name, email address, account identification, and purpose of the request.

For your protection, we will only implement requests with respect to Personal Information about you (not anyone else), and we may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable and in accordance with applicable law. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations. Some of your information may remain within our systems and other records, in compliance with applicable law.

 

Third Party Websites and Services

This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not Calix service providers, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. Such parties include any third party operating any site or service to which the Website links (and the inclusion of a link on the Website does not imply endorsement of the linked site or service), and any mobile or other application provider, social media platform, operating system provider, wireless service provider, or device manufacturer, in each case used in connection with your use of the Website. 

 

Certain California Privacy Rights

This Privacy Policy describes how we may share Personal Information, if at all, for marketing purposes, as explained above under “Disclosure of Personal Information.”  You may contact us with any questions or to request a list of third parties to whom we may disclose Personal Information for marketing purposes and the categories of information we may disclose.

 

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

          Calix, Inc.
         Attn: Legal Department
         1035 N. McDowell Blvd.
         Petaluma, CA 94954

         Or, contact us by email at: privacy@calix.com
 

Revisions and Updates

We may change this Privacy Policy. The “Last Updated” section at the bottom of this page states when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy and your use of the Website following such update constitutes your acceptance of the revised Privacy Policy. We encourage you to periodically review this Privacy Notice to stay informed about how we collect, use, and share personal information.

 

Last upated: June 29, 2017


 

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