Last updated: July, 2024
SmartTown for Education Mobile Application Privacy Policy
SmartTown for Education is a mobile application developed by Calix, Inc. (“Calix,” “we,” “us”) for use by subscribers of broadband service providers (BSPs) who purchase cloud and software services from Calix, Inc. Calix, Inc. is a processor of (or service provider for) the BSP information. Your BSP provider is the controller of (or business for) its user’s personally identifiable information (“Personal Information”). This Privacy Policy sets forth policy with respect to information including Personal Information and other information that is collected from users of the SmartTown for Education mobile application (collectively, the “Services”). Calix respects your privacy and as such we strive to collect the minimal amount of information necessary to operate our Services.
Purpose of SmartTown for Education mobile application
The purpose of this SmartTown for Education application is to utilize Passpoint to facilitate connectivity of Chromebook to SmartTown networks. SmartTown uses Passpoint because it provides a higher level of Wi-Fi security. Passpoint is a Wi-Fi authentication standard created by the Wi-Fi Alliance that helps facilitate secure and uninterrupted Wi-Fi connectivity. The Passpoint profile contained in this application enables automatic connection of your Chromebook to SmartTown, eliminating the need for users to manually enter login credentials. If you have any questions about this Privacy Policy, click the Request Form link in the “Contacting Us” section below.
Information we collect
Personal Identifiers: SmartTown for Education does not directly collect or store any personal identifiers, such as your name, address, or contact details.
Homepage Access Logs: Our servers log access to our homepage, including IP address, page accessed, browser type and operating system.
Device Information: In order to prevent piracy, SmartTown for Education may access and report unique device identifiers such as Hostname, MAC or UUID.
Cookies: Our Services do not use cookies or tracking technologies to collect information about your online activities.
Support Requests: We may request more information when you contact our support. As appropriate, the administrator of the SmartTown for Education application may be asked to provide contact information.
Please note, we provide you with additional disclosures relating to various state privacy laws. You may have additional privacy rights under applicable state privacy laws that we describe in further details below.
Categories of data
Below is a summary of the preceding 12 months of the categories of Personal Information that we have collected in the course of providing our Services.
| Category | Examples | Collected | Business Purpose |
| A. Identifier | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. | No | Not collected |
| B. Personal Information categories listed in the California Records statue | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license, or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | No | Not collected |
| C. Protected classification characteristics under California or federal law | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | No | Not collected |
| D. Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | No | Not collected |
| E. Biometric information | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | No | Not collected |
| F. Internet or similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | Yes | Product Improvement |
| G. Geolocation data | Physical location or movements | No | Not collected |
| H. Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information | No | Not collected |
| I. Professional or employment- related information | Current or past job history or performance evaluations. | No | Not collected |
| J. Non-public education information | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary codes. | No | Not collected |
| K. Inferences drawn from other personal information | Profile a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | No | Not Collected |
| Sensitive Personal Information Category | Examples | Collected | Business Purpose |
| A. Government identifiers | Social security, driver’s license, state identification card, or passport number. | No | Not collected |
| B. Complete account access credentials | Usernames, account numbers, or card numbers combined with required access/security code or password. | No | Not collected |
| C. Precise geolocation | Your geolocation is within a radius of 1,850 feet. | No | Not collected |
| D. Racial or ethnic origin | Information regarding your race or ethnicity. | No | Not collected |
| E. Religious or philosophical beliefs | Information regarding your religious or philosophical beliefs or practices. | No | Not collected |
| F. Union membership | Whether or not you are a union membership. | No | Not collected |
| G. Genetic data | Data pertaining to your DNA or genes. | No | Not collected |
| H. Mail, email, or text message contents not directed to us | Contents of any message that is not sent to Calix. | No | Not collected |
| I. Unique identifying biometric information | Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. | No | Not collected |
| J. Health, sex, life, or sexual orientation information | Information pertaining to your health, fitness, sexual orientation or identity or expression | No | Not collected |
The Information we collect is covered by this privacy policy and the information collected by third party sites is subject to the third-party site or platform’s privacy practices
How we use the information
To provide services:
- For the authentication and configuration of users and devices
- Communication about the service usage or license
- To provide product improvement
Disclosure of information
We will not sell or rent your Personal Information to other companies. Except as described below, we will not disclose your Personal Information to outside parties.
- Third Party Service Providers – For processing or fulfilling orders.
- Legal Compliance – We do not log what you do through our servers, so we do not have any such information to provide to law enforcement or anyone else. Outside of this, we, like all companies, need to comply with the legal process including court orders and other requests from law enforcement and regulatory authorities.
- Assignment – We reserve the right to transfer Personal Information to a new entity or third party as part of a merger, acquisition, reorganization, sale of some or all our assets, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including, without limitation, in connection with any bankruptcy or similar proceedings).
- In connection with the essential purposes described above in the preceding twelve (12) months, Calix has not sold Personal Information.
Protecting the privacy of children
We do not knowingly collect Personal Information from children under the age of sixteen (16). The FS App is not intended for children under 16. Calix, acting under BSP instructions, does not knowingly collect personal data of children under 16 without parental consent. If Calix learns that personal information from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Calix by completing a Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).
Data security
All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure. Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades. Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented. Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is
encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.
Deleting information
If you have questions, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).
Data storage and retention
Your Personal Information is stored by Calix on its servers, and on the servers of the cloud-based database management services Calix engages, which may be in the United States. Calix retains data for the duration of the customer’s or member’s business relationship with Calix.
Your choices about our collection, use, and disclosure
Depending on your jurisdiction and the type of data collected, you may have the
following rights with respect to your Personal Information depending on the applicable
state consumer privacy laws.
a. Notice.
b. Access.
c. Correction.
d. Deletion.
e. Opt-Out of Sale or Sharing of Personal Information.
f. Limit Use of Sensitive Personal Information.
g. Portability.
h. Opt-out of Automated Decision-Making and Profiling.
i. Appeal.
j. Non-Discrimination.
You can exercise your rights by clicking the Request Form link in the “Contacting Us” section below.
Changes to our Privacy Policy
If this policy is updated, we will post changes on this page and update the Privacy Policy modification date. You are responsible for periodically visiting this Privacy Policy to check for any changes.
Contacting us
For questions about your service, please contact your BSP directly. To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the Cloud Services provided to your BSP, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with Personal information requests).
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