Top 5 Support Center Best Practices: Delivering best Subscriber Experience, while Reducing OPEX and Increasing Revenue

While no two customer care organizations are alike, broadband service providers today face the toughest challenges of running efficient support centers while delivering uncompromised subscriber experience. Calix’s own Broadband Customer Service Specialist, Bob Carrick, shares his observations from recent call center audits and practical tips to improving your support operations. Watch the webinar to:

• Discover how to tackle the biggest subscriber issues support centers face today
• Explore different ways to empower your customer care experts
• Learn how to measure and track your key success metrics