Empowering Your Support Teams to Create the Best Subscriber Experience while Minimizing Escalations

Insider Insights

Elevate

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Who should attend?

Business Leader, Customer Care, Network Operations/Engineer, Support Services

 

Solutions covered:

Cloud, Support Cloud, Success Services

 

Abstract:

Your Support team is your first line to subscriber satisfaction. Do they have the right information at their fingertips to address subscriber needs quickly and efficiently? Join this session to learn how to create and manage a world-class customer care organization that delivers the best subscriber experience possible. We will discuss how to build a winning call engagement model and explore ways to measure and monitor processes that enable your support teams to be Super Stars!