Nov 22, 2022
YK Communications Wins Calix Innovations “Giant of Customer Support” Award for Achieving a Phenomenal NPS of 80, Fueled by Proactive Customer Support
By leveraging Calix Revenue EDGE and Calix Cloud platforms, Texas-based YK Communications delivers an exceptional subscriber experience fueled by proactive customer support outreach and best practices from Calix Customer Success Services, resulting in a Net Promoter Score of 80, 63 percent reduction in subscriber churn, and 95 percent five-star ratings for subscriber interactions