eBook: How You Can Scale for Growth and Deliver an Exceptional Subscriber Experience

Support teams today are increasingly facing the challenge of the home network becoming the broadband bottleneck

With 60 percent of all broadband service calls being Wi-Fi related, 10-15 percent of issues requiring multiple calls, and 20-30 percent of routers needlessly being returned. 

Furthermore, many broadband service providers (BSP) support teams struggle to meet subscriber expectations because the information needed to do their jobs is held in multiple disparate systems. 

Download this eBook to learn more about why BSPs need to adopt a new approach to the subscriber experience, how they can do so, and the results that some service providers are seeing.