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Innovation and Customer Success Conference

ConneXions 2026

Exclusive General Manager and CEO Experience

It's game on! ConneXions 2026 brought together GMs and CEOs to explore how AI is helping service providers turn insight into action, move from reactive to predictive, and create a competitive advantage in a rapidly evolving market.

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breakout sessions Michael weening and guest on stage at event

Overview

Leading in the next era of broadband

The broadband industry’s most powerful event takes place in Las Vegas, bringing together leaders, innovators, and industry experts to explore what’s next for communications service providers.

AI is accelerating the transformation of broadband. At ConneXions 2026, we discovered how AI-driven transformation is helping communications service providers improve operational efficiency, enhance customer and subscriber experiences, accelerate innovation, and drive business growth.

We explored AI leadership, business strategy, customer experience, revenue growth, and network transformation while connecting with innovators, marketers, operators, engineers, and customer experience leaders shaping the future of broadband.

Michael Weening on ConneXions Main Stage with "There is no version of the future where AI is optional"

Speakers and entertainment

Justin Willman

From Netflix’s Magic for Humans, Justin Willman blends sharp humor and stunning illusions into a live experience that connects with families, teams, and audiences of all ages.

Learn more about Justin
Justin Willman

Melina Palmer

When the world's top brands need to understand why and how people make decisions, they turn to Melina Palmer. A leading voice in applied behavioral economics, she's a 3x bestselling author and globally sought-after keynote speaker. Her podcast, The Brainy Business, has over 1.3 million downloads in 170+ countries.

A consultant who loves training corporate teams on why customers buy and employees buy-in, Melina also teaches Applied Behavioral Economics via the Texas A&M Human Behavior Lab. She’s been featured in multiple outlets, including The Washington Post, Forbes, Inc. and Psychology Today and on stages including SXSW and TEDxPortland.

Melina Palmer

Frequently asked questions

FAQs

The ConneXions General Manager and CEO Experience is a dedicated executive experience within ConneXions 2026. It brings together strategic sessions, peer discussions, and networking focused on AI-driven transformation, leadership, growth, and operational execution.

The experience is designed for general managers, CEOs, and C-suite leaders responsible for business strategy, organizational change, growth, and operational performance. It is particularly relevant to executives evaluating AI adoption and new opportunities for their organizations.

The GM and CEO Experience is a dedicated executive path within the broader ConneXions conference. It focuses on strategic leadership decisions and peer-level discussions, while the broader conference serves professionals across marketing, operations, engineering, innovation, and customer experience.

Executives will learn how to turn AI disruption into practical decisions, lead organizational change, and identify opportunities for sustainable growth. The experience connects business strategy with operational execution, subscriber priorities, and revenue growth.

The GM and CEO Experience helps executives treat AI-driven transformation as a leadership and operating-model priority, not only a technology initiative. Sessions address AI readiness, leadership alignment, organizational change, and practical implementation priorities. 

Yes. The GM and CEO Experience includes executive peer networking through peer discussions, executive meetings, receptions, and Circles of Success. These formats allow attendees to compare shared challenges, exchange practical ideas, and learn from one another.

The GM and CEO Experience covers market differentiation, subscriber acquisition and retention, customer experience, operational efficiency, and revenue growth. It also explores opportunities for providers to grow and scale beyond residential markets.

Broadband service providers can prepare for AI transformation by assessing AI readiness, aligning leadership, assigning ownership, and identifying workflows where AI can deliver measurable value. The GM and CEO Experience explores how to turn these priorities into practical actions. 

Provider executives can improve operational efficiency by simplifying workflows, clarifying ownership, removing execution barriers, and applying AI and automation to appropriate use cases. The GM and CEO Experience helps attendees translate these opportunities into an actionable change plan.

Communications service providers can improve subscriber growth and retention by using customer insights to strengthen acquisition, subscriber experience, reputation, and retention strategies. The executive agenda examines how acquisition, churn, retention, and lifetime value connect to broader business performance.

The GM and CEO Experience connects AI insights with decisions involving customer experience, operational efficiency, subscriber growth, and business performance. It helps executives identify practical next steps rather than treating AI as a standalone technology initiative.

The GM and CEO Experience connects business strategy with subscriber acquisition, retention, market differentiation, customer experience, and revenue growth. It helps executives identify growth priorities and decide where their organizations should focus next.

Countdown to ConneXions 2027!

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