Nancy Tichbon

Nancy Tichbon is chief customer officer at Calix. A customer-obsessed leader with experience across telecommunications and software, she brings an operator’s perspective shaped by scaling startups, large enterprise transformations and General Management experience. Her career connects customer experience, commercial performance, and the leadership of large customer facing teams.

She helped build the customer service function at Virgin Mobile Australia before becoming a founding executive of Virgin Mobile Canada. There, she designed and built customer operations as the business grew from launch to more than one million customers. Virgin Mobile Canada received five consecutive years of J.D. Power customer satisfaction recognition. That experience grounded her understanding of building service capabilities while growing a customer base.

At Bell Canada, Tichbon led a customer-support organization of more than 5,000 people serving consumer and business customers across home phone, internet, television and mobility. During her customer care leadership, customer satisfaction improved by 44%. Subsequent leadership roles at Bell Mobility extended her experience in customer acquisition, running the 5,000-person sales team and delivering recording breaking growth.

Her software leadership adds customer success expertise where she drove both retention and growth across leading SaaS companies. As Managing Director of Sage Canada, she held responsibility for the business and its go-to-market execution. She later led Sage’s global customer operations across nine countries and 32 products. At Intuit, she led global customer success supporting 10 million customers, across $15B of revenue, with results that included double-digit improvements across churn and customer satisfaction.

Tichbon is a recipient of many awards, including The Globe and Mail’s Report on Business Best Executive Award in Operations and a final fun fact; she was a competitive figure skater from age 5 to 17 years old.