John Durocher
Chief Customer Officer
John Durocher is the chief customer officer at Calix, leading the company’s award-winning Customer Success organization. He brings a proven track record of planning and executing growth initiatives, along with a passion for delivering innovative solutions to customers.
Before joining Calix, John was executive vice president of customer success at Salesforce, where he led global teams focused on helping customers succeed with Salesforce products. Earlier in his career, he spent 17 years with Accenture's financial services practice, building deep expertise in customer relationship management.
John is recognized as a thought leader in customer relationship management (CRM), with multiple published articles and papers featured in industry and academic publications. He has also contributed to the development of software solutions for the financial services Industry and holds several patents that have been deployed globally.
John earned a bachelor’s degree from Clarkson University.