As your footprint expands, how are your support and operations teams keeping pace with skyrocketing subscriber expectations and increasing network complexity? 

Are these teams spending precious cycles troubleshooting and solving escalations just to keep customers happy and the network running? 

At Calix, we’re helping forward-looking broadband service providers such as Wave Rural Connect deploy the tools they need to solve these challenges by integrating network operations and customer support through a common cloud platform.  

Scott O’Neal, Wave Rural Connect’s Network Operations Manager, joins us on April 12, 2023 (webinar date) to share how he teams up with customer support teams to:

• Deliver real-time and historical performance that reveals root causes – eliminating costly escalations and frustrating back-and-forth
• Reduce the need for support staff to “swivel chair” between multiple systems
• Reduce error-prone manual steps in operations and support workflows – saving teams valuable time so that they can focus on deploying innovative solutions that grow revenue
• Improve subscriber satisfaction – all while reducing operational expenses.