Be Transformation ReadyDownload Presentation
Who should attend?
Business Leader, Support Services, Network Operations
Analytics - Cloud
Want to improve your customer experience while reducing your operating expense? Learn how expert service providers utilize their call center data like truck rolls, average talk time and first call resolution to achieve both excellence in customer support while reducing cost. Understanding the data will guide you to provide the right coaching at the right time to your CSRs. Don’t operate your call center blindly – Let the data be your guide.