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Calix Support Cloud: Tracking KPI’s: The Best Companies Treat Data as More Than a Hobby

Breakout Session

Be Transformation Ready

Download Presentation

Who should attend?

Business Leader, Support Services, Network Operations

 

Solutions covered:

Analytics - Cloud

 

Abstract:

Want to improve your customer experience while reducing your operating expense? Learn how expert service providers utilize their call center data like truck rolls, average talk time and first call resolution to achieve both excellence in customer support while reducing cost. Understanding the data will guide you to provide the right coaching at the right time to your CSRs. Don’t operate your call center blindly – Let the data be your guide. 

 

Speakers:

Christina Wilson