With the coming wave of Internet of Things (IoT) devices, it’s time for service providers to move from defense to offense. Rather than surrendering the hard-won position in the home network to web-scale competitors intent on relegating them in to wholesalers – that still bear the burden of the support calls – service providers must transform their business models.
"The majority of calls coming into our customer care team are related to Wi-Fi and smart home frustrations. These calls are often a result of consumer class devices that are too complex for our subscribers to manage themselves.
While these calls are costly and time consuming, our subscribers expect a quality broadband experience no matter where they purchased their devices.”
-- Stephen Jantz, CFO at South Central Communications
EXOS gives service providers the flexibility to develop applications and services that are free from the limitations of traditional hardware dependencies. This ensures rapid development cycles that allows for new services to be brought to market faster than ever before.
When it comes to generating additional revenue, service providers must also address the lucrative market of small-to-medium-sized businesses (SMBs). EXOS is the first carrier class premises operating system designed to help service providers deliver a managed experience for both residential and business customers.
To get prepared for the home network of the future – as enabled by EXOS – service providers should already be offering a Managed Wi-Fi service.
Not currently offering Managed Wi-Fi? Get started now with the Calix GigaCenter, designed to elevate the subscriber experience so that you can focus on simplifying operations, accelerating service roll-out, increasing quality of service (QoS), reducing operational costs (OpEx), and creating new revenue-generating opportunities.
CONNECT - Leverage the ecosystems, applications, cloud services, and devices that excite subscribers.
MANAGE - Manage the total subscriber experience while providing rapid integration into existing systems.
SECURE - Provide software-enabled security with the ability to integrate with a global ecosystem of partners.
ANALYZE - Improve the delivery of services by converting rich analytics into actionable insights.
Consumers have always looked to the consumer electronics industry – not to their service provider – for cutting edge technology. Not any more.
EXOS will be implemented in the newly-designed Calix EXOS-powered GigaFamily premises systems available starting Q4 2017, made specifically for service providers, supporting: