Calix Support Cloud - Experience Management Edition R22.4 Release Notes
As an integral part of the Revenue EDGE solution > EDGE Insights offering, Calix Support Cloud provides a world-class services application focused on delivering superior subscriber experiences. The Experience Management Edition of Calix Support Cloud includes all features available in the Device Management Edition, plus sophisticated workflows for support technicians to perform root cause analysis and efficiently manage the subscriber experience.
Calix Support Cloud – Experience Management Edition is designed for customer support, network operations, and installation teams. It addresses key elements of support metrics and overall ROI by reducing the number of incoming call escalations to second-line support, truck rolls with unnecessary swap-outs, and churn. Additionally, it includes features that simplify network operations' and service technicians' workflows, enabling them to quickly manage systems and troubleshoot subscriber issues. The holistic view of the subscriber experience enables support and network operations users to focus on subscriber upsell opportunities, such as upgrading service tiers or promoting managed Wi-Fi services based on customer data and preferences.
Calix Support Cloud - Experience Management Edition helps you realize the following benefits:
For complete information about Calix Support Cloud and its features and benefits, see the Overview topic in the Help guide.
This document constitutes the release notes for Calix Support Cloud - Experience Management Edition R22.4 and provides information regarding new features and enhancements as well as resolved and open issues for Calix Support Cloud.
For more information on using Calix Cloud products, refer to the Help documentation available in the My Calix Documentation Library.
Calix is pleased to offer the following new features and enhancements in the R22.4 release:
Feature Category/Purpose |
New Feature/Enhancement |
Benefits Overview |
Subscriber Services
|
Calix EDGE Suites support: Tier 1 support for SmartTown Wi-Fi |
|
EDGE Suites enhancements |
|
|
EDGE Suites Adoption Dashboard enhancements |
|
|
Calix systems support: GigaSpire BLAST u4g |
|
|
NetOps
|
Workflow enhancements |
|
Bridged WAN connections for 2.4 GHz GigaSpire SSIDs |
|
|
Calix Cloud Administration |
Billing portal configuration for CommandIQ |
|
The following issues are resolved in this release:
Subscriber Services
NetOps
The following are known open issues in this release:
Subscriber Services
NetOps
Calix Support Cloud currently supports/is compatible with the following premises systems:
Group |
Premises Systems |
---|---|
Calix GigaFamily (EXOS-powered) |
|
Calix GigaFamily (800-Series) |
|
Calix P-Series and T-Series ONTs |
|
Certified Third-party (Non-Calix) |
|
Adherence to industry standards allows Calix Support Cloud to support more than 100 third-party premises systems. Calix performs rigorous interoperability testing of third-party CPE to the TR-069, TR-098, TR-181, and TR-143 standards. CPE that complete this interoperability testing receive a "certified" designation and become listed on the Support Cloud Certified Third-Party CPE Systems chart. Refer to this chart for any known issues with these systems.
Calix Support Cloud Help - For current information on using Calix Support Cloud features, see the Calix Support Cloud - Experience Management Edition Help.
Calix Community Discussions and Articles - For more information on new features/enhancements in this and other recent software releases, check out the discussions and articles for Calix Support Cloud in the Calix Community.
Using Calix Cloud requires the following minimum client software:
Platform |
Requirements |
Web Browser |
Note: Internet Explorer is not supported on the Calix Cloud Platform. |
Web: My Calix
Manage cases online from Calix Service Station. To access, log in to My Calix and then click Calix Service Station.
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