About Calix Support Cloud - Device Management Edition

As an integral part of the Revenue EDGE solution > EDGE Insights offering, Calix Support Cloud provides a world-class services application for operators to manage systems at the subscriber premises. Designed for use by multiple teams within a Broadband Service Provider's organization (network operations, installers, customer support), the Device Management Edition of Calix Support Cloud addresses key elements of support metrics and overall ROI by reducing the number of incoming call escalations to second-line support, truck rolls with unnecessary swap-outs, and churn.

Calix Support Cloud - Device Management Edition includes features that simplify network operations' and service technicians' workflows, enabling them to quickly manage systems and troubleshoot subscriber issues. Additionally, support and installation teams have greater access to a holistic view of the subscriber experience, enabling them to focus on subscriber upsell opportunities, such as upgrading service tiers or promoting managed Wi-Fi services based on customer data and preferences.

With Calix Support Cloud - Device Management Edition, you can realize the following benefits:

For complete information about Calix Support Cloud and its features and benefits, see the Overview topic in the Help guide.

About this Document

This document constitutes the release notes for Calix Support Cloud - Device Management Edition R22.4 and provides information regarding new features and enhancements as well as resolved and open issues for the Calix Support Cloud environment.

For further information on using Calix Cloud products, refer to user documentation available in the My Calix Documentation Library.

New Features and Enhancements

Calix is pleased to offer the following new features and enhancements in the R22.4 release:

Feature Category/Purpose

New Feature/Enhancement

Benefits Overview

Subscriber Services

Calix systems support: GigaSpire BLAST u4g

  • Provides management and services provisioning for GigaSpire BLAST u4g systems


Workflow enhancements

  • Reorder workflow operations - Ability to reorder workflow operations
  • Reduces time spent editing workflows
  • Export workflow execution results - Ability to export workflow results from Support Cloud to CSV file
  • Allows NetOps Engineers to act on results outside of Support Cloud
  • Delete static groups - Provides support for deletion of static groups that still contain member systems
  • Improves NetOps Engineer efficiency and simplifies workflow management
  • Auto-push voice profiles - Ability to automatically push voice profiles to all RG systems, even if voice service is not provisioned on the system
  • Streamlines voice service provisioning for discovered systems

Calix Cloud Administration

Billing portal configuration for CommandIQ

  • Billing portal URL - Ability for CSR to configure and display billing portal link in the CommandIQ app
  • Provides CommandIQ users direct access to the billing portal from the app

Resolved Issues

The following issues are resolved in this release:

Subscriber Services


Notes, Constraints, and Considerations


Calix Premises Systems

Open Issues

The following are known open issues in this release:

Subscriber Services


Supported Premises Systems

Calix Support Cloud currently supports/is compatible with the following premises systems:


Premises Systems

Calix GigaFamily (EXOS-powered)

  • GigaSpire Blast u6.1/u6.2* (GS4227E, GS4220E), u6x* (GS4227, GS4227W), u4 (GS2028E), u12 (GS2026E, GS2020E)
  • GigaSpire Blast u4-2 (MGS2028E-2) and u4m-2 (MGM1028-2) for UK, Australia, and New Zealand
  • GigaSpire Mesh Blast u6me (GM2037), u4m (GM1028E), GigaMesh (GM1020)

    * These systems are also supported for use by international operators

Calix GigaFamily (800-Series)

  • 844GE, 844G, 854G, 844E, and 844F/FB GigaCenters
  • 812G (v1/v2), 813G (v1/v2), 814G, 818G, 819G, 822G, and 823G GigaHubs
  • 801F/801FB GigaPoints
  • 804Mesh

Calix P-Series and T-Series ONTs

  • P-Series: 7xxGE ONTs, 836GE RSG (AE and GPON mode)
  • T-Series: T-0xxG, Version R6.3.1.6 (R4.1.51.32) or higher

Certified Third-party (Non-Calix)

  • ActionTec: T3200k, T3200M, T3260
  • Adtran: 854-6, 834-5
  • Arris: TG862, TG2472GP2, DG860, DG2470A-NA, DG2470A, DG3450A, TG3452A, NVG448BQ, NVG468MQ
  • AVM: Fritzbox-7590
  • BEC: 7800TN, 8920NE, 8920AC
  • Comtrend: NL-3112u, NL-3120, NL-3122, NL-3240, NL-5631, AR-5220u, AR-5312u, AR-5381u, VR-3030, VR-3031u, VR-3060, VR3033, CT-5072T, CT-5361,CT-5374, CT-5621, CT-5631, AR-5319, VR-3071, PBL 6201, WR-6895
  • Huawei: HG658 V2
  • MikroTik: RB941-2nd, RB952Ui-5ac2nD
  • NetGear: 6300
  • Pace: 5168N-110, 5268AC
  • ReadyNet: AC1000M, AC1200MS, AC1300MS
  • SmartRGs: SR905acv, SR616ac, SR555ac, SR555, SR516ac, SR515ac, SR510N, SR506N, SR505N, SR501, 500NE, SR400ac, SR360N, 360N, SR360, 350NE, 300NE, 300N
  • TechniColor: TG582Nv2
  • TP-LINK: Archer C80
  • VisionNet: 505n, 625n
  • Zhone: zNID GPON 2424A & 2424A1, zNID GPON 2426A & 2426A1, zNID GPON 2428A1 & 2428B1, 6519-A2-xx, 6729, 6768-W1-xx
  • ZyXEL: VSG1432, VSG1435, VMG1302-T10A, VMG3925-B10A, VMG4381-B10A, VMG4325-B10A, VMG4380, VMG-4825, VMG4825-B10A-TR181-HTC, VMG4927-B50A, VMG-9823, EMG2926-Q10A, EMG3425-Q10A, EMG6726-B10A, P-660HN-51, WAP6804, VMG9823-B10, EX5510-B0-TR181, DX5510-B0, EX 3510, VMG3927, VMG4005, EMG 2881, WAP WX 3310

Certified Third-party CPE Systems

Adherence to industry standards allows Calix Support Cloud to support more than 100 third-party premises systems. Calix performs rigorous interoperability testing of third-party CPE to the TR-069, TR-098, TR-181, and TR-143 standards. CPE that complete this interoperability testing receive a "certified" designation and become listed on the Support Cloud Certified Third-Party CPE Systems chart. Refer to this chart for any known issues with these systems.

Additional Resources

Calix Support Cloud - Device Management Edition Help - For current information on using application features, see the Calix Support Cloud - Device Management Edition Help.

Calix Community Discussions and Articles - For more information on new features/enhancements in this and other recent software releases, check out the discussions and articles for Calix Support Cloud in the Calix Community.

Operational Information

Client System Requirements for Calix Cloud

Using Calix Cloud requires the following minimum client software:



Web Browser

  • Chrome v100.0.4896.88 or above
  • Firefox 96.0 or above

Note: Internet Explorer is not supported on the Calix Cloud Platform.

Calix Technical Support

Web: My Calix

Manage cases online from Calix Service Station. To access, log in to My Calix and then click Calix Service Station.

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