Calix Support Cloud - Device Management Edition R22.4 Release Notes
As an integral part of the Revenue EDGE solution > EDGE Insights offering, Calix Support Cloud provides a world-class services application for operators to manage systems at the subscriber premises. Designed for use by multiple teams within a Broadband Service Provider's organization (network operations, installers, customer support), the Device Management Edition of Calix Support Cloud addresses key elements of support metrics and overall ROI by reducing the number of incoming call escalations to second-line support, truck rolls with unnecessary swap-outs, and churn.
Calix Support Cloud - Device Management Edition includes features that simplify network operations' and service technicians' workflows, enabling them to quickly manage systems and troubleshoot subscriber issues. Additionally, support and installation teams have greater access to a holistic view of the subscriber experience, enabling them to focus on subscriber upsell opportunities, such as upgrading service tiers or promoting managed Wi-Fi services based on customer data and preferences.
With Calix Support Cloud - Device Management Edition, you can realize the following benefits:
For complete information about Calix Support Cloud and its features and benefits, see the Overview topic in the Help guide.
This document constitutes the release notes for Calix Support Cloud - Device Management Edition R22.4 and provides information regarding new features and enhancements as well as resolved and open issues for the Calix Support Cloud environment.
For further information on using Calix Cloud products, refer to user documentation available in the My Calix Documentation Library.
Calix is pleased to offer the following new features and enhancements in the R22.4 release:
Feature Category/Purpose |
New Feature/Enhancement |
Benefits Overview |
Subscriber Services |
Calix systems support: GigaSpire BLAST u4g |
|
NetOps |
Workflow enhancements |
|
Calix Cloud Administration |
Billing portal configuration for CommandIQ |
|
The following issues are resolved in this release:
Subscriber Services
NetOps
The following are known open issues in this release:
Subscriber Services
NetOps
Calix Support Cloud currently supports/is compatible with the following premises systems:
Group |
Premises Systems |
---|---|
Calix GigaFamily (EXOS-powered) |
|
Calix GigaFamily (800-Series) |
|
Calix P-Series and T-Series ONTs |
|
Certified Third-party (Non-Calix) |
|
Adherence to industry standards allows Calix Support Cloud to support more than 100 third-party premises systems. Calix performs rigorous interoperability testing of third-party CPE to the TR-069, TR-098, TR-181, and TR-143 standards. CPE that complete this interoperability testing receive a "certified" designation and become listed on the Support Cloud Certified Third-Party CPE Systems chart. Refer to this chart for any known issues with these systems.
Calix Support Cloud - Device Management Edition Help - For current information on using application features, see the Calix Support Cloud - Device Management Edition Help.
Calix Community Discussions and Articles - For more information on new features/enhancements in this and other recent software releases, check out the discussions and articles for Calix Support Cloud in the Calix Community.
Using Calix Cloud requires the following minimum client software:
Platform |
Requirements |
Web Browser |
Note: Internet Explorer is not supported on the Calix Cloud Platform. |
Web: My Calix
Manage cases online from Calix Service Station. To access, log in to My Calix and then click Calix Service Station.
(Part # 240-01882, Rev. 10)