Calix Support Cloud - Device Management Edition R23.2 Release Notes
As an integral part of the Revenue EDGE solution, Calix Support Cloud provides a world-class services application for operators to manage systems at the subscriber premises. Designed for use by multiple teams within a Broadband Service Provider's organization (network operations, installers, customer support), the Device Management Edition of Calix Support Cloud addresses key elements of support metrics and overall ROI by reducing the number of incoming call escalations to second-line support, truck rolls with unnecessary swap-outs, and churn.
Calix Support Cloud - Device Management Edition includes features that simplify network operations' and service technicians' workflows, enabling them to quickly manage systems and troubleshoot subscriber issues. Additionally, support and installation teams have greater access to a holistic view of the subscriber experience, enabling them to focus on subscriber upsell opportunities, such as upgrading service tiers or promoting managed Wi-Fi services based on customer data and preferences.
With Calix Support Cloud - Device Management Edition, you can realize the following benefits:
For complete information about Calix Support Cloud and its features and benefits, see the Overview topic in the Help guide.
This document constitutes the Calix Support Cloud Calix Support Cloud - Device Management Edition R23.2 release notes, providing information about new features and enhancements in this release as well as resolved and open issues.
For further information on using Calix Cloud products, refer to user documentation available in the My Calix Documentation Library.
New features and enhancements introduced in release R23.2:
Category |
New Feature / Enhancement |
Description / Benefits |
Subscriber Services
|
Calix EDGE systems support: GigaSpire u10xe (GS4237) |
|
GigaSpire systems: Expanded factory reset behavior |
|
|
Subscriber record enhancements |
|
|
ONT insights for CSRs |
|
|
Calix SmartLife Managed Services enhancements |
|
|
NetOps
|
Access Control List (ACL) profiles for Remote Access and VoIP interfaces |
|
Calix Cloud maintenance window warning for scheduled CAF speed tests |
|
|
Administration |
RBAC option to enforce mandatory Call Outcome use |
|
For a summary of additional Calix Cloud enhancements in this release not specific to this application, please refer to the Release Notes for the Calix Cloud Platform.
The following issues are resolved in this release:
Subscriber Services
NetOps
The following are known open issues in this release:
Subscriber Services
Calix Support Cloud currently supports/is compatible with the following premises systems:
Group |
Premises Systems |
---|---|
Calix EXOS GigaFamily |
|
Calix 800-Series GigaFamily |
|
Calix P-Series & T-Series ONTs |
|
Certified Third-party (Non-Calix) |
|
Adherence to industry standards allows Calix Support Cloud to support more than 100 third-party premises systems. Calix performs rigorous interoperability testing of third-party CPE to the TR-069, TR-098, TR-181, and TR-143 standards. CPE that complete this interoperability testing receive a "certified" designation and become listed on the Support Cloud Certified Third-Party CPE Systems chart. Refer to this chart for any known issues with these systems.
Calix Support Cloud - Device Management Edition Help - For current information on using application features, see the Calix Support Cloud - Device Management Edition Help.
Calix Community Discussions and Articles - For more information on new features/enhancements in this and other recent software releases, check out the discussions and articles for Calix Support Cloud in the Calix Community.
Using Calix Cloud requires the following minimum client software:
Platform |
Requirements |
Web Browser |
Note: Internet Explorer is not supported on the Calix Cloud Platform. |
Web: My Calix
Manage cases online from Calix Service Station. To access, log in to My Calix and then click Calix Service Station.
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